Aaliyah Monds
Jacksonville,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Detail-oriented Assistant Manager with a progressive record of accomplishment in leadership role. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills. Skilled in working under pressure and adapting to new situations and challenges to provide excellent customer service and to best represent the company brand.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager
Cinemark
Orlando, FL
05.2023 - 06.2024
- Supported General Manger with decisions and communications with staff.
- Learned and followed policies and procedures as established in Cinemark guidelines and ensured team members followed the guidelines.
- Trained and coached team members in their specific job functions.
- Conducted wellness checks on theater team members on a daily basis.
- Assisted in the preparation of administrative and special reports for the General Manager.
- Observed and participated in the inspection of the theater building, parking lot, Cinemark property, roof and exterior signage and equipment condition.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts and assigning duties.
- Interacted with guests for improved service and ensured team members were providing superior customer service.
- Resolved customer inquiries and complaints requiring management-level escalation.
Theater Concession Worker and Usher
Cinemark
Jacksonville, FL
06.2019 - 03.2020
- Communicated stand offerings and answered guest questions regarding orders.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Responded to customer complaints to help resolve issues.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Supported team members with various needs depending on customer influx and demand.
- Consistently provided friendly service to promote better customer engagement.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Replenished serving stations with fresh food and cleaned up spills.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution.
- Maintained clean, organized workspace according to operational standards.
- Corrected order issues, provided refunds, and replaced items.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Monitored inventory and notified management of deficiencies or shortages.
- Cleaned each theater thoroughly and in the time frame between screenings.
Restaurant Team Member
Chick-fil-A
Jacksonville, FL
07.2018 - 02.2019
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Replenished serving stations with fresh food and cleaned up spills.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Accurately operated cash register to process customer payments.
Education
Associate of Science - Fire Science
Valencia College
Orlando, FL08-2022
Skills
- Staff Training and Development
- Employee Scheduling
- Task Delegation
- Customer Relations
- Employee Engagement
- Money Handling
- Team Motivation
- Staff Supervision
- Staff Development
- Customer Needs Assessments & Escalation
- Safe Work Practices
- Organization and Time Management
- Cash Register Operations and Payment Management
- Customer Transactions
Certification
- EMT Certified
- CPR Certified
References
References available upon request.
Timeline
Assistant Manager
Cinemark
05.2023 - 06.2024
Theater Concession Worker and Usher
Cinemark
06.2019 - 03.2020
Restaurant Team Member
Chick-fil-A
07.2018 - 02.2019
Associate of Science - Fire Science
Valencia College