Summary
Overview
Work History
Education
Skills
References
Timeline
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Aaliyah Nelson

Edinboro,PA

Summary

Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Customer-oriented sales professional with 5 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Birkmire Trucking Company
Fairview, PA
07.2021 - Current
  • Assisted customers with finding the right product for their needs.
  • Used product knowledge to suggest items to match client needs.
  • Prepared merchandise for purchase or rental.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Described merchandise and explained use, operation and care.
  • Handled customer complaints in a professional manner.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Greeted customers to determine wants or needs.
  • Provided product information and answered customer questions.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Helped customers by answering questions and locating merchandise.
  • Adhered to all safety regulations when handling hazardous materials or working with heavy equipment.
  • Ensured compliance with all applicable laws regarding sale of age-restricted items.

Full Time Cashier

Tractor Supply Company
Edinboro, PA
08.2020 - Current
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Assisted customers with finding the right product for their needs.
  • Cross-sold products to boost overall sales purchases.
  • Stocked shelves with merchandise according to company standards.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Used product knowledge to suggest items to match client needs.
  • Maintained records related to sales for store management.
  • Prepared merchandise for purchase or rental.
  • Inspected purchased items for defects before handing them over to customers.
  • Created price tags and merchandise signs for new items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Described merchandise and explained use, operation and care.
  • Answered store and merchandise questions and led customers to wanted items.
  • Handled customer complaints in a professional manner.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Reported any discrepancies in inventory counts or pricing issues promptly.
  • Greeted customers to determine wants or needs.
  • Processed returned merchandise according to company policies.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended, selected and located merchandise based on customer desires.
  • Provided product information and answered customer questions.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Greeted customers upon entering the store and provided assistance.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Placed special orders or called other stores to find desired items.
  • Offered suggestions for additional items that may be of interest to customers.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Calculated pricing, applied discounts and collected payments to process transactions.
  • Helped customers by answering questions and locating merchandise.

Sandwich Artist

SUBWAY®Restaurants
Edinboro, PA
02.2018 - 01.2020
  • Communicated effectively with co-workers regarding customer needs and concerns.
  • Stored food properly to prevent spoilage, cross-contamination and illnesses.
  • Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
  • Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
  • Served food and beverages at take-out counters to provide fast service to waiting guests.
  • Maintained safe food handling practices to prevent germ spread.
  • Restocked counter supplies and condiment stations, cleaned windows and emptied trash cans during slow periods.
  • Ensured all menu items were prepared in accordance with health and safety standards.
  • Operated cash register to accept cash or credit card payment and issue receipt for transaction.
  • Processed payments on cash register and counted back bills and change to patrons.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Operated cash registers to process payments from customers.
  • Greeted customers and provided product knowledge.
  • Verified orders and bagged items for easy transport.
  • Kept customer and food preparation areas clean and well-organized.
  • Used POS system and cash register to receive payments by cash, check, credit card and voucher.
  • Communicated with customer to provide menu offering details and assist with decision-making.
  • Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
  • Trimmed meats and cheeses for sandwiches as needed.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Stocked shelves with products and supplies.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Organized food preparation stations and regularly replenished supplies.
  • Adhered strictly to cash handling policies and procedures.
  • Brewed and served coffee and tea with preferred add-ins.
  • Organized inventory for efficient restocking of products.
  • Assisted team members during peak hours when necessary.
  • Assisted in the training of new staff members on proper sandwich-making techniques.
  • Followed established procedures for handling money transactions accurately.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Prepared sandwiches using assortment of meats, veggies and other ingredients to meet customer specifications.
  • Assembled and served meals according to specific guest requirements.
  • Informed customers of regular deals or monthly specials to upsell orders.
  • Maintained cleanliness of work area throughout shift.
  • Scrubbed and polished counters to remove debris and food.
  • Restocked kitchen supplies by rotating food according to dates and [Action].
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.

Education

General Mclane High School
Edinboro, PA
06-2020

Skills

  • Money Handling
  • Problem-Solving
  • Flexible Schedule
  • Teamwork
  • Time Management
  • Positive and Professional
  • Retail Sales
  • Customer Assistance
  • Teamwork and Collaboration

References

References available upon request.

Timeline

Retail Sales Associate

Birkmire Trucking Company
07.2021 - Current

Full Time Cashier

Tractor Supply Company
08.2020 - Current

Sandwich Artist

SUBWAY®Restaurants
02.2018 - 01.2020

General Mclane High School

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Aaliyah Nelson