Aaliyah Nelson
Homestead,FL
Summary
Experienced with assisting clients and maintaining operational standards. Utilizes effective communication and problem-solving to ensure smooth daily operations. Track record of fostering teamwork and enhancing overall service quality. CPR & First-Aid Certified, DCF Certified, and Driver Certified.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Recreational Service Aide
Miami Dade County Parks, Recreation & Open Spaces
03.2024 - Current
- Provided exceptional support to clients, addressing inquiries and resolving issues promptly.
- Collaborated with team members to ensure seamless service delivery and high-quality customer experiences.
- Efficiently managed high-pressure situations while maintaining a calm demeanor and delivering exceptional service.
- Maintained clean and organized workspaces, contributing to a welcoming environment for customers.
- Developed strong relationships with both internal colleagues and external contacts, enhancing collaboration efforts across departments or organizations as needed.
- Demonstrated adaptability by quickly learning new tasks or systems as required by the position or organization.
Park Service Aide
Miami Dade County Parks, Recreation & Open Spaces
08.2023 - 03.2024
- After school care TCT program provided by the county
- Created a welcoming atmosphere by assisting visitors with directions or recommendations on available amenities within the parks'' premises.
- Increased efficiency in daily tasks through effective communication with team members and management.
Park-Service Aide
Miami Dade County Parks, Recreation & Open Spaces
06.2023 - 08.2023
- Summer TCT program provided by the county
- Promoted positive relationships between park staff members which led to increased productivity during high-traffic periods.
- Enhanced park visitor experience by providing excellent customer service and promptly addressing concerns.
- Maintained park cleanliness and safety for improved visitor satisfaction by regularly inspecting facilities and equipment.
- Increased efficiency in daily tasks through effective communication with team members and management.
- Participated in staff training sessions to continually improve knowledge of park operations and procedures.
Intern
Miami Dade County Parks & Recreation
12.2021 - 06.2023
- Job granted through Fit2Lead
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Supported customer service improvements with detailed feedback analysis.
National Senior Honors Society
02.2023 - 06.2023
Vice President
Student Government Association
08.2019 - 06.2023
Co-President
HIP Club
08.2020 - 05.2023
- Presenting to the 9th graders of my school, along with my fellow Peer Health Educators, about topics that may be deemed as sensitive to help them throughout their course of high school
President
Chess Club
09.2019 - 05.2023
- Teaching fellow members of the Chess club at my school, Arthur and Polly Mays Conservatory of the Arts, how to play chess, strengthening their gameplay, and advising them during competitions
Education
Bachelor of Science - Criminal Justice
Nova Southeastern University
Davie, FL05.2027
Diploma -
Arthur And Polly Mays Conservatory of The Arts
Goulds, FL06.2023
Skills
- Leadership
- Multi-Tasking
- Adaptability
- Flexibility
- Attentive
- Communicative
- Creating
- Willingness to Learn
- Management
- Organized
- Strong Work Ethic
Awards
- Most Improved - Biology Honors
- Most Outstanding Pre-Calculus Honors
- Superior Honor Roll 3x
- Principal's Honor Roll
- Student of the Month
Certification
- 40-Hour Department of Children and Families Certification
- CPR & First-Aid
- Fire Safety
Languages
English
Full Professional
Timeline
Recreational Service Aide
Miami Dade County Parks, Recreation & Open Spaces
03.2024 - Current
Park Service Aide
Miami Dade County Parks, Recreation & Open Spaces
08.2023 - 03.2024
Park-Service Aide
Miami Dade County Parks, Recreation & Open Spaces
06.2023 - 08.2023
National Senior Honors Society
02.2023 - 06.2023
Intern
Miami Dade County Parks & Recreation
12.2021 - 06.2023
Co-President
HIP Club
08.2020 - 05.2023
President
Chess Club
09.2019 - 05.2023
Vice President
Student Government Association
08.2019 - 06.2023
- 40-Hour Department of Children and Families Certification
- CPR & First-Aid
- Fire Safety
Bachelor of Science - Criminal Justice
Nova Southeastern University
Diploma -
Arthur And Polly Mays Conservatory of The Arts
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