Aaliyah Newman
San Antonio
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at Olive Garden. Proven ability to engage guests and manage multiple tasks efficiently, ensuring satisfaction. Experienced in cash handling and safe food practices, consistently enhancing the dining experience through attention to detail and a commitment to excellence.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
08.2021 - 07.2023
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Maintained up-to-date knowledge of product and service changes.
Server
Olive Garden
05.2020 - 07.2021
- Provided exceptional customer service by accurately taking and delivering food orders.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in setting up and breaking down dining areas for events and special occasions.
- Collaborated with kitchen staff to ensure timely preparation of meals during peak hours.
CNA
Cibolo Creek Health And Rehabilitation
09.2018 - 02.2020
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Implemented safety protocols, maintaining a clean and hazard-free environment for residents.
- Supported mobility of residents through safe transfer techniques and assistance with daily living tasks.
Server
Aqua Bistro
02.2015 - 10.2017
- Learned menu items and daily specials to effectively communicate options to guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- This was a family owned business and I was taught customer service skills at a young age
Cashier
Jack and Jill Donuts
07.2015 - 08.2017
- Processed transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, resolving inquiries and ensuring satisfaction.
- Managed cash register, balancing drawers at the end of shifts.
- Assisted with inventory management by restocking shelves and organizing products.
Education
High School Diploma - Nursing
Texas Alternative Homeschool
12-2024
Skills
- Complaint resolution
- Account updating
- Scheduling
- Report preparation
- Live chat support
- Appointment scheduling
Accomplishments
- Documented and resolved customer dissatisfaction with food which led to receiving a free desert leaving customer satisfied.
Languages
Khmer
Native or Bilingual
Personal Information
Timeline
Customer Service Representative
Maximus Call Center
08.2021 - 07.2023
Server
Olive Garden
05.2020 - 07.2021
CNA
Cibolo Creek Health And Rehabilitation
09.2018 - 02.2020
Cashier
Jack and Jill Donuts
07.2015 - 08.2017
Server
Aqua Bistro
02.2015 - 10.2017
High School Diploma - Nursing
Texas Alternative Homeschool
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