Summary
Overview
Work History
Education
Skills
Personal Information
Accomplishments
Timeline
Generic

Aaliyah Pe'a

Hillsboro

Summary

Experienced customer service and management professional with 10+ years of expertise in exceeding customer expectations and optimizing team performance. Proficient in cash management, staff training, and delivering positive outcomes.

Overview

13
13
years of professional experience

Work History

ATHLETE

Nike Company Store
09.2022 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

ASSISTANT MANAGER

La Provence Patisserie
02.2016 - 03.2020
  • Check the quality of raw materials to ensure that standards and specifications are met.
  • Check equipment to ensure that it meets health and safety regulations and perform maintenance or cleaning, as necessary.
  • Decorate baked goods, such as cakes or pastries.
  • Prepare or maintain inventory or production records.
  • Direct or coordinate bakery deliveries.
  • Order or receive supplies or equipment.
  • Develop new recipes for baked goods.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
  • Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
  • Inventory stock and reorder when inventory drops to a specified level.
  • Instruct staff on how to handle difficult and complicated sales.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
  • Assign employees to specific duties.
  • Enforce safety, health, and security rules.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
  • Review inventory and sales records to prepare reports for management and budget departments.
  • Establish and implement policies, goals, objectives, and procedures for their department.

OFFICE ASSISTANT

Flow-Rite Plumbing
04.2013 - 10.2015
  • Transmit information/documents to customers, using computer, mail, and fax.
  • Hear and resolve complaints from customers
  • File and maintain records.
  • Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
  • Receive payment and record receipts for services.
  • Schedule appointments and maintain and update appointment calendars.
  • Assess data to resolve customer questions.
  • Answer phone calls and direct calls to appropriate parties or take messages.
  • Process payroll information.

LEAD CASHIER/BARISTA

Villa Sport Athletic Club & Spa
01.2015 - 09.2015
  • Serve food, beverages, or desserts to customers.
  • Prepare bills for food, using cash registers, calculators, or adding machines, and accept payment or make change.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
  • Balance receipts and payments in cash registers.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
  • Replenish foods at serving stations.
  • Brew coffee and tea, and fill containers with requested beverages.
  • Take customers' orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
  • Order items needed to replenish supplies.
  • Set up dining areas for meals and clear them following meals.
  • Carve meat.
  • Explain and enforce safety rules and regulations.
  • Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

LEAD BACKWAITER/EXPO

PF Changs
10.2012 - 10.2014
  • Compile and balance cash receipts at the end of the day or shift.
  • Train workers in food preparation, and in service, sanitation, and safety procedures.
  • Perform various financial activities such as cash handling.
  • Control inventories of food, equipment, smallware, and linens.
  • Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
  • Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
  • Perfo
  • Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
  • Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.

Education

High School Diploma -

CENTURY HIGH SCHOOL
Hillsboro, OR
06.2012

Skills

  • Teamwork and cooperation
  • Time management
  • Strong work ethic
  • Self-discipline
  • Adaptable
  • Leadership development
  • Personable and friendly

Personal Information

  • I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I'm a team player and adaptable to challenging situations. I'm a very passionate about my work and servicing others. I definitely know how to get the job done. I would describe myself as an open and honest person who doesn't believe in misleading other people and tries to be fair in everything I do.

Accomplishments

September 2024 NCS Front End MVP

October 2024 NCS Front End Spotlight

March 2025 Front End MVP

Timeline

ATHLETE

Nike Company Store
09.2022 - Current

ASSISTANT MANAGER

La Provence Patisserie
02.2016 - 03.2020

LEAD CASHIER/BARISTA

Villa Sport Athletic Club & Spa
01.2015 - 09.2015

OFFICE ASSISTANT

Flow-Rite Plumbing
04.2013 - 10.2015

LEAD BACKWAITER/EXPO

PF Changs
10.2012 - 10.2014

High School Diploma -

CENTURY HIGH SCHOOL

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Aaliyah Pe'a