Aaliyah Pena
Winter Park,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service, best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Attendant
Wawa
05.2023 - Current
- Enhanced customer satisfaction by consistently providing prompt and courteous service.
- Provided support during peak hours, contributing to smooth operations and minimal wait times for customers.
- Served as a mentor for new hires, providing guidance and support in their transition into the Customer Service Attendant role.
- Ensured compliance with all company policies while handling all customer information responsibly and securely at all times.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Pet Supplies Plus
11.2022 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed strong rapport with customers and created positive impression of business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Attendant
Astro Skating Center
05.2021 - 10.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Handled cash transactions accurately, ensuring proper documentation for financial records.
- Utilized strong interpersonal skills to establish rapport with guests, fostering repeat business opportunities.
- Supported event coordination efforts, ensuring successful execution of special occasions for clients.
- Managed check-in and check-out process of items.
Education
High School Diploma -
University High School
Orlando, FL05.2024
Skills
- Customer Focus and Service
- Critical Thinking
- Active Listening
- Problem Resolution
- Time Management
- Cash Handling
- Administrative Skills
- Computer Skills
- Microsoft Office Suite
Certification
- Certified Veterinary Assistant.
- OTC: Medical Assisting Certification - in progess
Timeline
Customer Service Attendant
Wawa
05.2023 - Current
Sales Associate
Pet Supplies Plus
11.2022 - 05.2023
Attendant
Astro Skating Center
05.2021 - 10.2022
High School Diploma -
University High School