Aaliyah Pimentel
Summary
I am highly motivated and dedicated to continuous learning and personal growth. I have proven ability to adapt quickly, collaborate seamlessly, and thrive in dynamic environments. I am eager to leverage this unique blend of skills and experiences to bring value to my workplace.
Overview
4
4
years of professional experience
Work History
Massage Therapist
Elements Massage
Shrewsbury, Massachusetts
04.2024 - Current
- Performed pre-massage consultations with clients to assess their medical history, physical condition, and desired results from the session.
- Maintained detailed documentation of all treatments provided to ensure continuity of care between sessions.
- Collaborated with other healthcare professionals such as physicians, chiropractors, or physical therapists when necessary for client care coordination.
- Attended continuing education classes on a regular basis in order to stay current on best practices in the field.
- Adhered strictly to all state laws governing massage therapy practice.
- Developed individualized treatment plans based on client assessments and preferences.
- Promoted additional services and products available at the spa in order to increase revenue stream.
- Provided therapeutic massage treatments to clients, including Swedish, deep tissue, and sports massages.
- Utilized various modalities such as trigger point therapy, myofascial release, neuromuscular technique, hydrotherapy, reflexology, lymphatic drainage, acupressure points and energy healing techniques in treatments.
- Participated in community events such as health fairs or charity fundraisers in order to promote awareness about the benefits of massage therapy.
- Educated clients on proper post-treatment care such as stretching exercises or lifestyle changes that could enhance the effects of the massage.
- Demonstrated knowledge of anatomy and physiology to determine appropriate massage techniques for each client's needs.
Personal Care Assistant
Tempus Unlimited
Springfield, MA
12.2021 - Current
- Entertained, conversed, and read aloud to keep patients mentally alert
- Planned, prepared, and served meals and snacks according to prescribed diets
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Transported individuals to events and activities, medical appointments, and shopping trips
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders
- Helped clients maintain optimal health by overseeing medication administration and doctor's appointments
- Assisted with daily living activities, running errands, and household chores.
Shift Leader
GameStop
03.2023 - 03.2024
- Assisted the store management team in supervising all store activities
- Provided friendly and enthusiastic service to customers, in person and on the phone, including answering questions and assisting with product selection, purchase, or returns
- Assisted with store merchandising, inventory control, loss prevention, restocking, store cleaning and maintenance
- Responsible for opening and/or closing the store
- Provided customers with information in regards to consoles, video games, and more electronics sold at the store
- Helped train new employees.
Massager Therapist Intern
Tiffany Myers, LMT
10.2023 - 01.2024
Hostess/ Interpreter
Black in Tulum
Tulum, Quintana Roo
05.2021 - 02.2023
- Welcome people at the door and seat them
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Monitored seating area and checked restrooms regularly to keep spotless
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Bilingual Receptionist/ Assistant Office Manager
African Diaspora Mental Health Association
Springfield, MA
11.2021 - 05.2022
- Worked closely with insurance companies and provided answers to clients questions
- Kept reception area clean and neat to give visitors positive first impression
- Collected Type payments, processed transactions and updated relevant records
- Provided clerical support to company employees by copying, faxing, and filing documents
- Operated multi-line telephone system to answer and direct high volume of calls
- Scheduled office meetings and client appointments for staff teams
- Assisted with onboarding new clients and securing paperwork completion
- Filed paperwork and organized office supplies.
Barista
Starbucks
Auburn, MA
03.2020 - 11.2021
- Operated espresso machines and commercial coffee brewers to create beverages
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs
- Controlled line and crowd with quick, efficient service
- Developed creative and engaging social media content to promote seasonal drink specials and attract new customers to the store
- Continuously sought feedback from customers to improve beverage quality and customer satisfaction.
Education
Bancroft School of Massage Therapy
01.2024
High School Diploma -
South Community High School
05-2020
Reiki Master Practitioner Certification -
05.2020
Bachelor of Science -
Arizona State University
trueSkills
- Adaptability
- Time Management
- Organizational Skills
- Communication
- Multitasking
- Problem Solving
- Attention to Detail
- Stress management techniques
- Relationship building and management
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
Italian
Elementary
References
References available upon request.
Timeline
Massage Therapist
Elements Massage
04.2024 - Current
Massager Therapist Intern
Tiffany Myers, LMT
10.2023 - 01.2024
Shift Leader
GameStop
03.2023 - 03.2024
Personal Care Assistant
Tempus Unlimited
12.2021 - Current
Bilingual Receptionist/ Assistant Office Manager
African Diaspora Mental Health Association
11.2021 - 05.2022
Hostess/ Interpreter
Black in Tulum
05.2021 - 02.2023
Barista
Starbucks
03.2020 - 11.2021
Bancroft School of Massage Therapy
High School Diploma -
South Community High School
Reiki Master Practitioner Certification -
Bachelor of Science -
Arizona State University