Aaliyah Pinkston
Philadelphia,United States
Work Preference
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Captain, Patrol Operations
Allied Universal Security Services
01.2025 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
Lieutenant, Patrol Operations
Allied Universal Security Services
04.2024 - 01.2025
- Developed strong relationships with management, employees, and vendors to foster a culture of shared responsibility for security matters.
- Kept team compliant with security protocols and appearance standards.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Identified and corrected payroll discrepancies, ensuring employees were paid accurately and fostering trust within workforce.
- Facilitated smooth onboarding of new hires by efficiently entering relevant data into the payroll system.
Security Site Supervisor
Allied Universal Security Services
12.2021 - 04.2024
- Participated in ongoing professional development opportunities to stay current with industry best practices.
- Managed team schedules to provide effective security coverage for building needs.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
Education
High School Diploma -
Reach Cyber Charter
Philadelphia, PA06.2018
Skills
- Continuous learning mindset
- Emergency response and contingency planning
- Schedule oversight
- Training oversight
- Mobile security
- Security operation evaluation
- Problem-solving aptitude
Accomplishments
- Supervised team of over 50 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved Officer Retention through effectively helping with Training Management.
- Achieved lower Payroll discrepancies by completing Scheduling Activity Reports with accuracy and efficiency.
Certification
- Licensed CPR Instructor - HSI April 2025
- TWIC - Jan 2021
Certificate of Recognition- Pennsylvania State House of Representatives
Awarded a Certification of Recognition by PA State Representative Amen Brown for contributing consistent excellence to the Public Safety Team at Drexel University.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Captain, Patrol Operations
Allied Universal Security Services
01.2025 - Current
Lieutenant, Patrol Operations
Allied Universal Security Services
04.2024 - 01.2025
Security Site Supervisor
Allied Universal Security Services
12.2021 - 04.2024
High School Diploma -
Reach Cyber Charter