Aaliyah Pugh
Galt,CA
Summary
Attentive Patient Service Representative skilled in managing customer relations, processing payments and scheduling. Detailed team player with strengths in communication, customer service and multitasking.
Overview
4
4
years of professional experience
Work History
Barista Trainer
Peets Coffee And Tea
11.2022 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Handled cash and processed payments accurately to avoid errors.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaned counters, machines, utensils, and seating areas daily.
Barista Shift Lead
Wine And Roses
06.2021 - 06.2022
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Coffee Barista
Starbucks
03.2021 - 07.2021
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Prepared and stocked baked goods, sandwiches, and light snacks to compliment beverage choices.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Education
High School Diploma -
Visions In Education
Carmichael, CA06.2019
Skills
- Resolving Complaints
- Exceptional Communication Skills
- Cash Register Operation
- Knowledge of practices and protocols
- New Hire Training
- Coffee and Tea Expertise
- Leading Employees
- Adaptive to computer system applications
- Team Leadership
- Hospitality and Accommodation
- Excellent Organizational skills
- Team Building
References
Available upon request
Timeline
Barista Trainer
Peets Coffee And Tea
11.2022 - Current
Barista Shift Lead
Wine And Roses
06.2021 - 06.2022
Coffee Barista
Starbucks
03.2021 - 07.2021
High School Diploma -
Visions In Education
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