Aaliyah Reed
Atlanta,GA
Summary
Compassionate Patient Access Representative well-versed in performing diverse administrative functions for patient care with high degree of diplomacy and problem-solving acumen. Positive and upbeat team player with good communication and time management abilities. Demonstrated extreme attention to detail with accuracy of medical records.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Experience Specialist
EBay Inc
08.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Helping members resolve issues in regards to items they purchased or items they sold.
- Submitting technical support tickets for customers for site and mobile error issues they are prompted with .
Patient Access Representative
Saint Joseph Hospital
Lexington, KY
05.2022 - 04.2023
- Verified demographics and insurance information to register patients in computer system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance and medical information.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Customer Service Representative
Fema Call Center
Marietta, GA
07.2018 - 03.2022
- Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
- Empowered patients and families to negotiate with resource providers and make decisions on own behalf.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Tracked differences between plans to correctly determine eligibility and assess claims against benefits and data entry requirements.
Technical Support Representative
Sprint
Lexington, KY
05.2017 - 06.2018
- Assisted customer in understanding products, components and systems using technical demonstration.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Handled customer service issues by providing guidance or escalating for advanced support.
Customer Service Representative
Blue Cross Blue Shield - XEROX
Lexington, KY
05.2016 - 01.2017
- Maintaining confidential information about clients' medical histories in order to ensure accurate claims processing.
- Stayed current on HIPAA regulations, benefits claims processing, medical terminology and other procedures.
- Reviewing medical records as needed to verify accuracy of claims before they are processed.
- Communicating with insurance carriers or patients when questions arise regarding claims and input data into the system, maintaining accuracy of provider coding information and reported services.
Medical Receptionist
Central Baptist Hospital
Lexington, KY
08.2015 - 03.2016
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments. Checked patients in and out for appointments and collected co-payments.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Education
High School Diploma -
Menifee High School
Skills
- Customer Service
- Eligibility Determination
- Insurance Billing
- Excellent Verbal and Written Communication Skills
- HIPAA Compliance
- Strong Multitasking and Organization Skills
- Ability to demonstrate Patience, Empathy and Sympathy
- Patient Registration
- Strong Medical Terminology
- Appointment Scheduling
- Technical Troubleshooting/Technical Support
- Proficiency in Microsoft Office, Suite, Excel, Outlook, Powerpoint
- Call Center Operations
- Excellent Active Listening Skills
- Conflict Resolution
- Excellent Attention to Detail
- Teamwork and Collaboration
- Inbound and Outbound Calling
- Claims Denials/Claims Processing
- Ability to Prioritize Work and Meet Deadlines
Certification
- Job Corp – Business Administration Certification
Timeline
Customer Experience Specialist
EBay Inc
08.2023 - Current
Patient Access Representative
Saint Joseph Hospital
05.2022 - 04.2023
Customer Service Representative
Fema Call Center
07.2018 - 03.2022
Technical Support Representative
Sprint
05.2017 - 06.2018
Customer Service Representative
Blue Cross Blue Shield - XEROX
05.2016 - 01.2017
Medical Receptionist
Central Baptist Hospital
08.2015 - 03.2016
High School Diploma -
Menifee High School