Aaliyah Regus-Robinson
Port Saint Lucie,FL
Summary
Seeking a Challenging opportunity where I will be able to use my strong organizational skills, education, and ability to work well with people, which will allow me to grow personally and professionally.
Overview
9
9
years of professional experience
Work History
Concierge Guest Relations
IHG Hotels & Resorts
02.2023 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Intern
Memorial Presbyterian Church/Providencia
02.2022 - 05.2022
- Sorted and organized files, spreadsheets, and reports.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Prepared project presentations and reports to assist senior staff.
Cashier Team Lead
Rush Bowl
08.2021 - 09.2021
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
Front of House Team Member
Chick Fil ‘A
08.2018 - 03.2020
- Processed customer payments and balanced cash drawers.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
Front of House Team Member
Wendy’s
02.2016 - 12.2019
- Helped guests at tables when in need of assistance.
- Processed customer payments and balanced cash drawers.
Early Childhood Educator Assistant
Day Care (early Arrivals)
09.2015 - 06.2016
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Helped create a culturally responsive classroom where all students felt valued and respected by incorporating diverse learning materials into daily lessons.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
Education
College - Youth Ministry
Palm Beach Atlantic University
West Palm Beach, FL05.2022
High School - General Studies
Barnabas Christian Academy
Port Saint Lucie, FL01.2018
Skills
- Counseling
- Leadership
References
References will be available upon request
Timeline
Concierge Guest Relations
IHG Hotels & Resorts
02.2023 - Current
Intern
Memorial Presbyterian Church/Providencia
02.2022 - 05.2022
Cashier Team Lead
Rush Bowl
08.2021 - 09.2021
Front of House Team Member
Chick Fil ‘A
08.2018 - 03.2020
Front of House Team Member
Wendy’s
02.2016 - 12.2019
Early Childhood Educator Assistant
Day Care (early Arrivals)
09.2015 - 06.2016
High School - General Studies
Barnabas Christian Academy
College - Youth Ministry
Palm Beach Atlantic University