Aaliyah Reyes
Columbia,SC
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
5
5
years of professional experience
2026
2026
years of post-secondary education
1
1
Certification
Work History
Manager
KFC
Casa Grande, Arizona
11.2023 - 06.2025
- Supervised daily operations to ensure efficient service and high customer satisfaction.
- Trained and coached staff on food safety and hygiene standards.
- Managed inventory levels and organized stock for timely restocking.
- Facilitated team meetings to discuss performance and address challenges.
- Implemented scheduling to optimize labor costs while maintaining service levels.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Developed and implemented strategic plans to achieve company objectives.
Server
Robson reserve at Sun Lakes
Chandler, Arizona
05.2025 - 05.2025
- Provided excellent customer service to enhance dining experiences.
- Delivered food and beverages promptly to guests at tables.
- Maintained cleanliness and organization of dining area throughout shifts.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Processed customer payments accurately using point-of-sale systems.
- Responded to guest inquiries and resolved issues efficiently.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Janitorial Worker
Desert, pearl janitorial
Casa Grande, Arizona
01.2020 - 11.2023
- Operated floor care equipment for efficient cleaning and maintenance.
- Disposed of waste materials following safety and health regulations.
- Assist with special projects or deep cleaning tasks as requested.
- Follow established procedures for proper chemical use and storage.
- Ensure all equipment is properly stored at the end of each shift.
- Perform minor repairs around the facility such as replacing light bulbs.
- Operated industrial cleaning equipment to quickly complete custodial tasks.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Maintained accountability for building keys, master keys and access cards.
- Performed landscaping tasks and removed litter to maintain grounds.
Education
GED
Casa Grande, ArizonaSkills
- Strategic planning
- Customer service
- Team leadership
- Operational efficiency
- Performance evaluation
- Communication skills
- Time management
- Quality assurance
- Decision making
- Goal setting
- Brand management
- Project planning
- Staff training and development
- Coaching and mentoring
- Disciplinary techniques
- Cross-functional teamwork
- Policy and procedure development
- Complex Problem-solving
- Budget control
- Networking strategies
- Professionalism
Very ambitious
Certification
Serve safe certified
Food handlers certified
Affiliations
- Horseback riding
- Arts and crafts
- Cooking
Timeline
Server
Robson reserve at Sun Lakes
05.2025 - 05.2025
Manager
KFC
11.2023 - 06.2025
Janitorial Worker
Desert, pearl janitorial
01.2020 - 11.2023
GED