Aaliyah Riggins
Fort Myers,FL
Summary
Authorized to work in the US for any employer. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
7
7
years of professional experience
Work History
Outreach Worker
Career Sources
12.2022 - Current
- Advocated for client needs and funding for at-risk groups.
- Assisted families with financial and housing resources.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Participated in meetings with stakeholders to discuss program objectives and strategies.
- Provided support to social service clients in navigating available resources.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
Customer Service Representative
Alorica
10.2019 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Call Representative
Lynx
12.2018 - 10.2019
- Keeping a clean, safe environment for patrons, ringing customers
- Additional duties consist of forecasting, ordering, and stocking merchandise throughout the store.
- Set up new sales displays each week with fresh merchandise.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Handled cash with high accuracy and took care to check bills for fraud.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Attended training to stay up to date with new products and service offerings.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and updated databases to handle customer data.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Store Associate
Dunkin' Donuts
04.2017 - 07.2018
- Operating cash registers, greeting customers, taking food and drink orders, and completing transactions, prep food, etc.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Store Associate
JCPenney
10.2016 - 12.2017
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers.
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
Education
High school - undefined
South Fort Myers High School
Skills
- Cashier
- Inventory Control
- Cash Handling
- Verbal communication — Highly Proficient
- Tendency to be reliable, dependable
- Development in any professional field
- Telephone Reception
- Telephone Management
- Adaptable and Flexible
- Family Outreach
- Event Planning
- Outreach Activities
- Staff Leadership
- Admissions Intake
- Client Privacy
- Patient Health Information Privacy
- Community Service Programs
- Microsoft Office
- Data Analysis
- Customer Satisfaction
- Data Collection and Entry
- Scheduling and Appointment Setting
- Client Intakes
- Application Processes
- Data Entry Software
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Outreach Worker
Career Sources
12.2022 - Current
Customer Service Representative
Alorica
10.2019 - 10.2022
Call Representative
Lynx
12.2018 - 10.2019
Store Associate
Dunkin' Donuts
04.2017 - 07.2018
Store Associate
JCPenney
10.2016 - 12.2017
High school - undefined
South Fort Myers High School
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