Aaliyah Rivera
Summary
Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 1-year.
Knowledgeable and dedicated customer service professional with experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Federal Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
10.2022 - Current
- Participated in ongoing training sessions to enhance knowledge of federal regulations pertaining to correctional facilities and stay up-to-date on best practices in corrections management.
- Ensuring compliance with safety procedures and maintaining a secure environment during movement.
- Closely monitored prisoner behavior to identify potential issues or conflicts before they escalated into larger problems.
- Developed strong rapport with inmates through respectful communication, leading to increased cooperation during daily tasks and activities.
- Reduced instances of violence within the facility by implementing conflict resolution techniques and promoting positive communication among inmates.
- Conducted regular inspections of the living quarters, ensuring cleanliness, safety, and adherence to regulations.
- Maintained a safe and secure environment for both staff and inmates through diligent observation and enforcement of institutional policies.
- Provided crisis intervention support during emergencies, effectively de-escalating tense situations and maintaining order within the facility.
- Responded promptly to incidents within the facility by following established emergency response procedures and collaborating with other officers as needed during critical situations.
Child Care Provider/Home Tutor
Maritza Motta
04.2019 - Current
- Helped students prepare for tests and exams by providing guidance, motivation, and encouragement
- Lead, Supervised and instructed
- Maintain a safe environment in the home and ensure children welfare
- Prepared and executed educational activities to include in daily lesson plans and instructions
- Developed student confidence through positive reinforcement strategies.
- Communicated with parents on students' progress.
Customer Service Representative
Scream N Stream
10.2021 - 11.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Boing Jump Center
01.2019 - 04.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School Diploma -
Oviedo High School
Oviedo, FL05.2020
Skills
Patience and Empathy
Integrity and Honesty
Problem-solving abilities
Customer Service
Critical Thinking
Active Listening
Team Development
Strong Work Ethic
Reliability and punctuality
Emergency Response Coordination
Certification
- Certified in CPR
Timeline
Federal Correctional Officer
Department Of Justice, Federal Bureau Of Prisons
10.2022 - Current
Customer Service Representative
Scream N Stream
10.2021 - 11.2021
Child Care Provider/Home Tutor
Maritza Motta
04.2019 - Current
Customer Service Representative
Boing Jump Center
01.2019 - 04.2019
High School Diploma -
Oviedo High School