Aaliyah Rivera
Corpus Christi,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Bring a positive attitude and commitment to continuous learning and growth. Pursuing a full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Patient Care Advocate
Alorica
04.2024 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and communicating clearly on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Monitored progress and documented patient health status changes to keep the care team updated.
- Managed effective communication between patients and providers by liaising for questions or concerns.
- Evaluated the effectiveness of current strategies with the team and utilized recommendations to make permanent improvements to care standards.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Resolved customer complaints using established follow-up procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Processed payments using credit cards, maintaining accurate records of transactions.
AP Host
Walmart
01.2022 - 04.2024
- Enhanced guest experience by providing attentive, friendly, and efficient service during shopping.
- Maintained excellent communication between various departments within the retail space to streamline operations.
- Achieved high customer satisfaction ratings consistently through attention to detail in addressing guest needs.
- Managed guest inquiries and complaints professionally, resolving issues promptly for increased satisfaction.
- Proactively addressed potential issues before they escalated into larger problems.
- Monitored sales floor and customer receipts to detect suspicious activity.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Developed and implemented procedures to reduce the risk of shoplifting and other loss prevention-related issues.
Cashier Trainer
Raising Cane's
01.2021 - 01.2022
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Operated POS system to complete cash, credit and check transactions.
Sales Associate
Aldo Shoe Store
10.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
Some College (No Degree) -
Texas A&M Corpus Christi
Corpus Christi, TX 08.2020 - 05.2021
Some College (No Degree) -
Del Mar College
Corpus Christi, TX 01.2022 - 05.2023
High School Diploma -
Mary Carroll HighSchool
Corpus Christi, TX07.2020
Skills
- Multitasking ability
- Relationship Building
- Goal Setting
- Customer Service
- Restocking Shelves
- Problem-solving skills
- Teamwork and Collaboration
- Money Handling
- Flexible Schedule
- Payment Processing
- Time Management
- Reliable and punctual
- Exceptional communication
Timeline
Patient Care Advocate
Alorica
04.2024 - Current
AP Host
Walmart
01.2022 - 04.2024
Some College (No Degree) -
Del Mar College
01.2022 - 05.2023
Cashier Trainer
Raising Cane's
01.2021 - 01.2022
Sales Associate
Aldo Shoe Store
10.2020 - 12.2020
Some College (No Degree) -
Texas A&M Corpus Christi
08.2020 - 05.2021
High School Diploma -
Mary Carroll HighSchool