Aaliyah Roberson
Georgetown,TX
Summary
Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Colcord Hotel
12.2022 - 05.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
Assistant Front Desk Manager
Springhill Suites By Marriott
08.2022 - 11.2023
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Worked with housekeeping team to resolve issues or questions.
- Implemented new procedures for improved front desk organization, increasing overall efficiency.
Front Desk Receptionist
Heavenly Hands Spa
12.2022 - 01.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
Bachelor of Arts - International Studies/ Business & Travel
Texas State University
San Marcos, TX05.2026
Associate of Arts - International Studies
Oklahoma City Community College
Oklahoma City, OK05.2024
High School Diploma -
Weiss Highschool
Pflugerville, TX05.2020
Skills
- Customer Service
- Guest Services
- Problem-solving skills
- Cash Handling
- Time Management
- Credit and cash payments
- Guest Relations
- Listening Skills
- Business Development
- Sales Coaching
Additional Information
- Beginner Proficient in Spanish with four years of study in high school and currently expanding language skills through Japanese studies in college.
- Majoring in International Studies with a concentration in Travel and Tourism and minoring in Japanese, demonstrating a strong commitment to global cultural understanding.
- Enrolled in cooking classes to enhance culinary knowledge and skills, complementing the hospitality experience.
- Passionate about reading and traveling, continuously seeking to broaden personal and professional perspectives.
Languages
Spanish
Limited Working
Japanese
Limited Working
English
Native or Bilingual
Timeline
Front Desk Agent
Colcord Hotel
12.2022 - 05.2024
Front Desk Receptionist
Heavenly Hands Spa
12.2022 - 01.2023
Assistant Front Desk Manager
Springhill Suites By Marriott
08.2022 - 11.2023
Bachelor of Arts - International Studies/ Business & Travel
Texas State University
Associate of Arts - International Studies
Oklahoma City Community College
High School Diploma -
Weiss Highschool
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