Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Aaliyah Scarvelli

Clearwater,FL

Summary

Professional leader with experience in driving operational excellence and strategic growth. Proven record of promoting team collaboration and achieving impactful results in dynamic environments. Skilled in navigating challenges, optimizing food and drink service, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

Hunger Thirst Group - Good Fortune
06.2024 - Current
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed employee reviews, training, schedules, and evaluations to maintain high performance.
  • Cultivated strong relationships with guests, vendors, brands, and partnerships to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled FOH and BOH expenses to provide financial stability and long-term organizational growth.
  • Formulated policies and procedures to streamline operations throughout the building.
  • Oversaw successful launch of new product lines and specials, coordinating between departments to ensure unified approach and timely delivery.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal guests.
  • Hired, interviewed and trained initial personnel, working to establish key internal functions and outline scope of positions for their new organization.
  • Observed each employee's individual strengths and initiated mentoring and group meetings to improve areas of weakness.
  • Oversaw inventory management processes to maintain proper stock levels and minimize waste and overstock.
  • Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
  • Monitored and scheduled facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
  • Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
  • Implemented staff training programs such as education for spirits and new food products that improved service quality and increased customer loyalty.
  • Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.

Guest Experience Specialist

Good Fortune
02.2023 - 06.2024
  • Managed high volume dining periods with effective time management and strong multitasking abilities.
  • Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through acknowledgment and commitment to service.
  • Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
  • Implemented upselling techniques to boost average personal sales while still prioritizing guest satisfaction.
  • Collaborated with managers on employee scheduling needs, helping maintain optimal coverage during peak hours without sacrificing quality of service.
  • Inspected FOH stock to identify shortages, replenish supply and maintain consistent inventory.
  • Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
  • Coordinated large group reservations and caterings, working closely with event planners to ensure seamless execution of special occasions.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Guest Experience Specialist

Hooks on 9th
04.2017 - 01.2023
  • Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment throughout serving and take out responsibilities.
  • Developed strong relationships with guests, fostering loyalty and repeat business.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and preparation methods.
  • Answered phone calls, conveying menu options over telephone and accurately answered all questions related to the business.
  • Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
  • Handled end of night managerial responsibilities to ensure proper and efficient closing of the building.

Education

Bachelor of Arts - Psychology

University of South Florida
St. Petersburg, FL
08-2024

Skills

  • Leadership and team building
  • Operations management
  • Efficient multi-tasker
  • Training and coaching
  • Inventory control
  • Vendor relationships
  • Project management
  • Performance evaluations
  • Budget monoriting
  • Customer service
  • Teamwork and collaboration
  • Invoice processing

Certification

Microsoft Certification, 2016

Timeline

General Manager

Hunger Thirst Group - Good Fortune
06.2024 - Current

Guest Experience Specialist

Good Fortune
02.2023 - 06.2024

Guest Experience Specialist

Hooks on 9th
04.2017 - 01.2023

Bachelor of Arts - Psychology

University of South Florida

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