Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aaliyah Scott

Detroit,MI

Summary

Dynamic professional with proven leadership at Tim Hortons, enhancing team productivity by 20% through efficient workflows. Skilled in customer service and problem-solving, with expertise in cash handling and housekeeping. Adept at fostering collaboration and maintaining high standards, ensuring exceptional service and operational excellence.

Overview

5
5
years of professional experience

Work History

Housekeeper

Bluefin Bay Resort
02.2023 - Current
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.

Supervisor

Tim Hortons
10.2021 - 12.2022
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Sales Associate

Finish Line
04.2020 - 10.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Package Handler

Amazon
03.2020 - 05.2022
  • Followed safety regulations to maintain safe work environment.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Reduced damage rates for packages through careful handling and adherence to safety protocols.

Education

American Sign Language

Cody Highschool
Detroit, MI
12-2028

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Exceptional customer service
  • Money handling
  • Cash register operation

Timeline

Housekeeper

Bluefin Bay Resort
02.2023 - Current

Supervisor

Tim Hortons
10.2021 - 12.2022

Sales Associate

Finish Line
04.2020 - 10.2022

Package Handler

Amazon
03.2020 - 05.2022

American Sign Language

Cody Highschool

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