Aaliyah Sheridan
Tulsa,OK
Summary
Energetic and outgoing Guest Attendant promoting fun and excitement for customers by running transactions and assisting with arcade games, laser tag, and other attractions. Operates games and provides exemplary guest service by making change, answering questions and executing prize redemption. Demonstrated cash handling proficiency and consistently maintains compliance and responsible gaming practices.
Overview
2
2
years of professional experience
Work History
Guest Attendant
Andy B's Family Entertainment Center
04.2022 - Current
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Maintained high level knowledge of services offered to answer guest questions.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
- Informed manager of duty of significant concerns, broken machines, out-of-order games and problems.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Assisted with game technical and mechanical issues.
- Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
- Performed cash handling duties, provided change and balanced money at end of shift.
- Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
- Answered guest questions to provide fun game experience.
- Trained workers in service policies, safety requirements and specifics of activities.
Education
No Degree -
Epic Charter Schools
Tulsa, OK05.2024
Skills
- Time Management
- Teamwork and Collaboration
- Strong Work Ethic
- POS Systems
- Customer Service
- Multitasking
- Task Prioritization
- Employee Training
- Good Telephone Etiquette
- Computer Skills
- Problem-Solving
- Flexible and Adaptable
Timeline
Guest Attendant
Andy B's Family Entertainment Center
04.2022 - Current
No Degree -
Epic Charter Schools
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