AALIYAH SINGLETON
Charlotte,NC
Summary
Offering reliability and quick ability to learn and adapt to new environments. Delivers strong communication abilities and customer-first mindset. Ready to use and develop problem-solving and negotiation skills.
Overview
3
3
years of professional experience
Work History
Billing Specialist
Duke Energy
Remote
02.2024 - 07.2025
- Processed billing transactions efficiently to ensure timely customer invoicing.
- Managed high volume inbound and outbound calls.
- Resolved customer inquiries related to billing discrepancies and account management.
- Maintained accurate records of payments and adjustments within billing system.
- Collaborated with cross-functional teams to improve billing processes and accuracy.
Customer Sales Representative
Aeroflow Healthcare
Remote
03.2022 - 01.2024
- Maintain accurate records and call documentation in external systems and CRM tools.
- Facilitated order processing and ensured timely delivery of healthcare products to clients.
- Managed 60+ outbound customer calls per day.
- Verifying patient insurance eligibility and required documentation with accuracy and attention to detail.
Education
High School Diploma -
BASSICK HIGHSCHOOL
Bridgeport, CT05-2018
Skills
- High-Volume Call Handling(Inbound & Outbound)
- Insurance verification
- Invoice processing
- Customer service
Timeline
Billing Specialist
Duke Energy
02.2024 - 07.2025
Customer Sales Representative
Aeroflow Healthcare
03.2022 - 01.2024
High School Diploma -
BASSICK HIGHSCHOOL