Aaliyah Switzer
Fairborn,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Hostess Trainer
Texas Roadhouse Restaurant
03.2021 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during rush hours, maintaining excellent customer service and smooth operations.
- Trained and mentored new hostesses, resulting in increased efficiency of the team as a whole.
- Collaborated with waitstaff to accommodate guest requests promptly, enhancing overall dining experience.
- Addressed any guest complaints or issues swiftly resolving them leading to increased customer loyalty.
- Promoted a culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
To-Go Server
Texas Roadhouse Restaurant
03.2021 - Current
- Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
- Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
- Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
- Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reviewed orders to determine appropriate delivery inclusions such as utensil type and quantity, napkins, straws, and promotional coupons.
- Handled cash transactions accurately, contributing to a well-balanced till at shift''s end.
- Collaborated with kitchen staff to address special dietary needs or requests, maintaining an inclusive dining experience.
Education
Associate of Science - Radiologic Technology
Sinclair Community College
Dayton, OH05.2027
High School Diploma -
Fairborn High School
Fairborn, OH05.2022
Skills
- Exceptional communication
- Guest Relations
- Table assignment
- Customer Service
- Critical Thinking
- Team Collaboration
- Food Safety
- Cash Handling
- Safety Training
- Worker Training
- Greeting and Seating Guests
- Opening and closing procedures
Timeline
Hostess Trainer
Texas Roadhouse Restaurant
03.2021 - Current
To-Go Server
Texas Roadhouse Restaurant
03.2021 - Current
Associate of Science - Radiologic Technology
Sinclair Community College
High School Diploma -
Fairborn High School