Aaliyah Tuminski
Abilene ,Tx
Summary
Experienced household management professional with strong focus on team collaboration and achieving results. Adept at overseeing daily operations, ensuring high standards of cleanliness, organization, and efficiency. Skilled in coordinating schedules, managing budgets, and addressing diverse needs with flexibility and reliability. Known for excellent communication, problem-solving abilities, and keen eye for detail. Knowledgeable Desired Position with solid background in customer service and problem resolution. Proven ability to handle high call volumes efficiently while maintaining friendly demeanor. Demonstrated expertise in effective communication and conflict resolution. Compassionate and driven House Manager with excellent Skill and Skill abilities. Highly effective at supervising activities and individuals. Known for top-notch conflict resolution skills and extensive knowledge of Area of expertise. Dedicated Job Title experienced in multitasking and working under pressure. Organizes activities and events for families to inhibit stress and provide optimal experiences. Skilled at managing household budgets and finances to encourage proper use of available funds.
Overview
10
10
years of professional experience
Work History
House Manager
Disability Resources INC.
10.2023 - Current
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated communication between family members regarding important updates or decisions related to the house manager role.
- Proactively identified potential issues or conflicts within the household and worked to resolve them in a timely and effective manner.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Oversaw budget to manage expenditures and control costs.
Call Center Customer Service Representative
CRC
03.2022 - 07.2023
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Showcased multitasking proficiency by managing various responsibilities such as system navigation, call note-taking, and client query resolution.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Documented and detailed calls and complaints using call center's CRM database.
Waitress
Galveston Seafood Company
01.2020 - 02.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Skeets Tx Grill
07.2015 - 12.2018
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Used cash registers and credit card machines to cash out customers.
Education
High School Diploma -
Abilene High School
Abilene, TX12.2020
Skills
- Written and oral communication
- Call center operations
- Quality assurance
- Call management
- Documentation and reporting
- Elderly care
- Respectful and compassionate
- Dependable
- Compassionate care
- First aid and safety
- Patient companionship
- Direct patient care
- Behavioral management
- Medication management
- Documentation
Timeline
House Manager
Disability Resources INC.
10.2023 - Current
Call Center Customer Service Representative
CRC
03.2022 - 07.2023
Waitress
Galveston Seafood Company
01.2020 - 02.2023
Waitress
Skeets Tx Grill
07.2015 - 12.2018
High School Diploma -
Abilene High School
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