Aaliyah Turner
Santa Rosa,CA
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals and maintain high customer service standards. Expert in handling customer complaints and resolving customer issues. Committed to developing and maintaining a positive work environment and fostering collaboration between staff and management. Seeking to utilize excellent communication, interpersonal, and organizational skills to complete tasks. Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments.
Overview
4
4
years of professional experience
Work History
Front Desk Supervisor
Rebounderz Indoor Trampoline Arena
03.2024 - Current
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Greeted guests upon arrival and made lasting connections with recurring and new guests and their kids to encourage customer rapport and happy children.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding reservations, birthday party and event information and guest concerns.
- Developed trusting relationships with children in challenging situations by demonstrating genuine care and concern for their wellbeing.
- Implemented and executed codes for emergency situations in order to keep the keep children and families safe.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Managed group reservations effectively, providing smooth check-in experiences for large parties, corporate events, or general admission.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Developed strong working relationships with other departments within the facility, fostering efficient communication channels between teams.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Attended staff meetings and brought issues to attention of upper management.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries promptly.
Shift Lead
Jamba Juice
04.2021 - 07.2022
- Trained new hires on the proper use of equipment, job duties, and safety regulations
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Utilized problem-solving skills to resolve conflicts between customers and employees
- Ensured compliance with all health codes and sanitation guidelines during food preparation
- Supervised food production and preparation, promoting consistency with established recipes and procedures
- Worked cooperatively with teams to accomplish business goals and objectives
- Managed inventory levels by placing orders for supplies as needed
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Inspected store displays regularly to ensure items were properly stocked and displayed according to company guidelines
- Maintained excellent customer service while managing a team of 10+ employees
- Kept accurate records of daily transactions using computerized systems
- Adhered strictly to cash handling protocols and security measures at all times
- Managed daily operations of the shift, including scheduling staff members, delegating tasks, and resolving customer complaints
Sales Associate
Petsmart
11.2021 - 02.2022
- Provided guidance on how to handle difficult customer situations in a professional manner
- Performed administrative tasks such as data entry into POS system for tracking product sales and returns
- Canceled orders based on customer requests, inventory or delivery problems
- Operated cash register and POS to process sales transactions and handle payments
- Followed checklist to complete retail store opening and closing activities
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Performed cleaning tasks, keeping store neat and organized
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Escorted customers to product racks and shelves to assist with finding merchandise
- Organized merchandise displays to promote higher levels of customer engagement
- Engaged with guests to understand and anticipate customer service needs
- Built relationships with potential customers by providing helpful advice on product selection
- Met merchandising standards by keeping store stocked and products faced
- Followed checklist to complete retail store opening and closing activities
Education
Doctor of Criminal Justice (D.C.J) - Criminology
Sonoma State University
Rohnert Park, CA06.2026
Skills
- Customer service management
- Child abuse identification
- Safe Work Practices
- Food Safety and Sanitation
- Teamwork and collaboration
- Complaint and conflict management
- Money Handling
- Guest safety
- Time Management
- Inventory Tracking
- POS System Operations
- Complex Problem-Solving
Timeline
Front Desk Supervisor
Rebounderz Indoor Trampoline Arena
03.2024 - Current
Sales Associate
Petsmart
11.2021 - 02.2022
Shift Lead
Jamba Juice
04.2021 - 07.2022
Doctor of Criminal Justice (D.C.J) - Criminology
Sonoma State University
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