Aaliyah Valdez-Simelton
La Plata,MD
Summary
Dedicated Professional with over 14 years of experience ensuring patient safety in healthcare settings. Skilled in patient monitoring, conducting orientations, and aiding in recovery processes. Extensive background in customer service and effective communication. Committed to upholding facility safety standards and health regulations compliance. Certified in CPR and First Aid, focused on improving patient care quality and operational effectiveness. Open to relocation anywhere within the US for suitable employment opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Behavioral Health Technician
Alpas Wellness
La Plata, MD
10.2024 - Current
- Partnered with admissions to facilitate belongings searches and patient orientation.
- Monitors patients to ensure safety during clinical sessions.
- Supervises premises to uphold safety standards in the facility.
- Engages in para-clinical and non-clinical activities with patients
- Provided essential assistance to patients throughout recovery process.
- Transported patients to various off-site engagements.
PDA
Inova Health System
Falls Church, VA
03.2024 - 09.2024
- Facilitated patient understanding of menu selections and worked alongside nursing to verify compliance with dietary restrictions.
- Collaborated with caregivers and culinary team to identify menu alternatives for patients with dietary restrictions.
- Complies with regulator agency standards, including federal, state and JCAHO. Adhere to facility confidentiality and the patient’s rights policy as outlined in the facility’s Health Insurance Portability and Accountability Act (HIPAA) policies and procedures.
- Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning work stations and breaking down patient tray line.
- Follows facility and department infection control policies and procedures.
- Assist dieticians, such as helping monitor patients who cannot eat food through their mouth, are on liquid diets or have a specific calorie count to manage.
- Communicate problems or concerns with patients to appropriate personnel in a timely manner, following department procedures.
- Complete all daily, weekly or monthly reports.
Home Health Aide
Alexandria, VA
05.2021 - 09.2024
- Administer prescribed medication per physicians orders
- Accompany patient to doctors office and on other trips outside the home, providing transportation, assistance and companionship
- Maintain records of patient care, condition, and progress
- Provided patient and family with emotional support and instruction
- Check Vitals
- Assist with personal care
- Provide wound care
Dispatcher/Customer Service
Road Runner Wrecker Service, Inc
Leesburg, VA
02.2023 - 02.2024
- Handled emergency and non-emergency calls with appropriate phone etiquette.
- Managed prompt communication of dispatch calls to drivers.
- Release vehicles to clients.
- Acted as key resource for resolving client service concerns.
- Ensures resolution by expediting corrections and conducting follow-ups.
Reservations Agent/ Dispatcher
US Sedan Service Worldwide
Sterling, VA
07.2022 - 03.2023
- Handled incoming calls swiftly, attentively, courteously, and efficiently.
- Responded to client questions regarding transportation services.
- Booked transportation reservations to maximize transport revenue and average rate using standard rate quoting scenarios.
- Entered reservations into computer following standard operating procedures.
- Facilitated seamless communication with Dispatch.
- Coordinated VIP reservations, package deals, and discount arrangements.
- Maintained customer accounts through accurate recording of account information.
- Utilize correct tools to maintain completeness and precision of data.
Head Technician
LICE CLINICS OF AMERICA
Herndon, VA
10.2021 - 10.2022
- Conducted head lice inspections and applied effective removal techniques.
- I educate and inform each client about lice prevention and hair care to help prevent the spread of these pests.
- Communicated essential details regarding proprietary lice treatment offerings.
- Delivered superior lice removal services by working both independently and collaboratively.
- Collected client data during check-in.
Trusted Referee
ID.me
McLean, VA
02.2021 - 08.2021
- Provide timely, accurate, and efficient service to our customers via email and/or video chat
- Verify member identification and follow verification procedures
- Work with other members to troubleshoot verification issues and provide a working solution
- Assist in documentation and playbook updates as necessary
Dispatcher/Customer Service Representative
Michael and Son
Alexandria, VA
01.2019 - 06.2020
- Handle inbound customer service inquiries and maximize sales opportunities
- Strive to achieve goals using approved scripts, strategies and technology
- Probe for additional sales opportunities (cross-sell)
- Remind previous clients of recommendations made by technicians and assess current needs
- Coordinate service appointments
- Perform clerical and administrative support to ensure clear communication
- Make all potential clients aware of our commitment to professionalism and high quality work in all of our trade areas
- Created customer appointments
- Accurately input and updated information in Service Titan and Serv Suite
Customer Service Representative
Military Order of The Purple Heart
Alexandria, VA
11.2018 - 04.2020
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Build sustainable relationships and engage customers by taking the extra mile
- Input donation information
- Accurately input donor information
Closer/ Customer Service Rep
International Marketing Association
Virginia Beach, VA
08.2017 - 12.2017
- Call Center Setting
- Adhered to all company policies and procedures
- Determines eligibility by comparing client information to requirements
- Obtains client information by answering telephone calls; interviewing clients
- Maintains communication equipment by reporting problems
- Handling complaints and queries from customers and staff
Maintenance Coordinator
Real Property Management Tidewater
Virginia Beach, VA
12.2016 - 02.2017
- Preparing weekly maintenance schedules and allocate work
- Participate in coordination of projects (e.g. renovations)
Operations Coordinator/Customer Service Manager
Affordable Pest
Lorton, VA
11.2014 - 12.2015
- Read and respond to e-mail correspondence from customers
- Main Liaison between customers and technicians
- Provided an elevated customer service experience to build and maintain customers
- Contributes to team effort by accomplishing assigned tasks as needed
- Maintained customer records by updating account information
- Resolved service problems by clarifying the customer's complaint
- Provide Technicians with schedules and update as needed.
- Responded promptly and accurately to e-mail correspondence
- Promptly and efficiently answered all calls
- Built and routed schedule for all Technicians and Inspection Managers
- Scheduled services for customers
- Managed and Supervised Technicians during their day
- Manipulated Serv suite software daily
- Directed technicians via Network fleet
- Trained all new CSR
- Revised/ Updated SOP
- Managed Multi-Phone line
Education
Bachelors of Arts - Human Services
College of Southern Maryland
La Plata, MDDiploma - General
Elsinore High School
Riverside, CA06.2001
Skills
- Driving
- Help desk
- Communications
- Property management
- Writing skills
- Home Care
- Analysis skills
- Management (3 years)
- Payroll
- Customer Service (10 years)
- Accounts Payable
- Microsoft Office
- Customer Care
- Financial acumen
- Conflict management
- Live Chat
- Recruiting
- Accounts payable
- Project scheduling
- Insurance Verification
- Analysis Skills
- Office management
- Technical Support
- HVAC
- Cold calling
- Negotiation
- Clerical experience
- Medical Office Experience
- Transportation management systems
- Marketing
- Data Entry
- Call Center (10 years)
- Human Resources
- Inventory
- Leadership
- Research
- Customer Support
- Software Troubleshooting
- Office Management
- Event Planning
- Scheduling
- Medical terminology
- Administrative (10 years)
- Dispatching
- Personal assistant experience
- Conflict Management
- Recreational therapy
Certification
- Driver's License
- AED Certification
- First Aid Certification
- CPR Certification
Additional Information
- SKILLS & ADDITIONAL INFORMATION
- Knowledgeable in Service Titan
- Proficient in Microsoft Office and Google Chrome
- Proficient in Servsuite, ServSuiteMobile, and Network Fleet
- Analytical skills, organizational skills, interpersonal and communication skills Resolving Conflict
- Creative problem solver
- Consistently meet goals/deadlines.
- Type 45+ WPM.
- Energetic work attitude
- Multi-line Phone usage. Courteous demeanor
- Strong Client Relationship
- Proficient in M.O.S.T
Timeline
Lead Behavioral Health Technician
Alpas Wellness
10.2024 - Current
PDA
Inova Health System
03.2024 - 09.2024
Dispatcher/Customer Service
Road Runner Wrecker Service, Inc
02.2023 - 02.2024
Reservations Agent/ Dispatcher
US Sedan Service Worldwide
07.2022 - 03.2023
Head Technician
LICE CLINICS OF AMERICA
10.2021 - 10.2022
Home Health Aide
05.2021 - 09.2024
Trusted Referee
ID.me
02.2021 - 08.2021
Dispatcher/Customer Service Representative
Michael and Son
01.2019 - 06.2020
Customer Service Representative
Military Order of The Purple Heart
11.2018 - 04.2020
Closer/ Customer Service Rep
International Marketing Association
08.2017 - 12.2017
Maintenance Coordinator
Real Property Management Tidewater
12.2016 - 02.2017
Operations Coordinator/Customer Service Manager
Affordable Pest
11.2014 - 12.2015
Bachelors of Arts - Human Services
College of Southern Maryland
Diploma - General
Elsinore High School