Aaliyah Watson
Jamaica,NY
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sagility
05.2021 - 12.2023
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Data Entry Clerk
Paymaster
01.2021 - 04.2021
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Sorted documents and maintained organized filing process.
Education
High School Diploma -
Jose Marti Technical High School
St.Catherine11.2020
Skills
- Appointment Scheduling
- Paperwork Processing
- Complaint Resolution
- Scheduling
Accomplishments
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
Certification
- Agriculture and Science License - 2020
Languages
English
Professional Working
Timeline
Customer Service Representative
Sagility
05.2021 - 12.2023
Data Entry Clerk
Paymaster
01.2021 - 04.2021
High School Diploma -
Jose Marti Technical High School