Aaliyah Watson
Queens,NY
Summary
Proven leader and efficient communicator with a track record of enhancing team performance and customer satisfaction at Humana. Skilled in logistics management and Microsoft Office Suite, adept at mentoring and applying time management techniques to exceed goals. Demonstrates physical fitness and a commitment to quality, ensuring superior service delivery and operational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Enlisted Soldier
US Army National Guard
03.2024 - Current
- Operated and maintained armored vehicles.
- Secured and protected military property, assets, and personnel.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Relayed crucial information and coordinated operations using radio communications equipment.
Sales Associate
TJ Max
01.2024 - 03.2024
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
Team Leader - Service Delivery
Humana
11.2022 - 12.2023
- Gathered, organized and input information into digital database.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Quality Assurance Analyst
Aetna Medicaid
04.2021 - 11.2022
- Applied effective time management techniques to meet tight deadlines.
- Mentored and coached team members on QA topics and strategies.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
Education
Associate of Science - Logistics And Materials Management
Army Quartermaster Center And School
Fort Lee, VA10.2024
High School Diploma -
Jose Marti Technical High School
St. Catherine, Jamaica07.2018
Skills
- Physical Fitness
- Logistics Management
- Microsoft Office Suite
- Medical terminology knowledge
- Medical Billing
Certification
- Automated Logistic Specialist License - 2024
Timeline
Enlisted Soldier
US Army National Guard
03.2024 - Current
Sales Associate
TJ Max
01.2024 - 03.2024
Team Leader - Service Delivery
Humana
11.2022 - 12.2023
Quality Assurance Analyst
Aetna Medicaid
04.2021 - 11.2022
Associate of Science - Logistics And Materials Management
Army Quartermaster Center And School
High School Diploma -
Jose Marti Technical High School
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