Aaliyah Weaver
Fort Cavazos
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
7
7
years of professional experience
Work History
Assembly Technician
Honeywell
02.2023 - 02.2024
- Enhanced assembly efficiency by streamlining workstations and optimizing workflows.
- Improved product quality with meticulous attention to detail during assembly processes.
- Performed assembly of products according to specifications and instructions.
- Followed safety protocols to maintain safe working environment.
- Completed tasks on time to meet quality and safety standards.
- Assembled and aligned parts and fixtures using hand and power tools.
Lab Operator
Microtek, Inc.
05.2022 - 02.2023
- Enhanced laboratory safety by conducting regular inspections, identifying potential hazards, and making necessary adjustments.
- Advanced quality assurance by performing routine checks on lab instruments and monitoring control samples for accuracy.
- Streamlined workflows with thorough equipment maintenance, calibration, and troubleshooting to minimize downtime.
- Increased productivity through effective time management and prioritization of tasks in a high-pressure environment.
Customer Service Agent
Diamond Riviera Oaks Resort
11.2016 - 05.2022
- Streamlined communication processes for improved information exchange between customers and team members.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate degree - Criminal Justice
San Diego Miramar College
Mira Mesa, CA12-2021
High School Diploma -
Ramona High School
Ramona, CA06-2017
Skills
- Safety awareness
- Troubleshooting skills
- Assembly processes
- Production line efficiency
- Customer service
- Data entry
- Outstanding communication skills
- Active listening
- Conflict resolution
- Attention to detail
- Telephone etiquette
Timeline
Assembly Technician
Honeywell
02.2023 - 02.2024
Lab Operator
Microtek, Inc.
05.2022 - 02.2023
Customer Service Agent
Diamond Riviera Oaks Resort
11.2016 - 05.2022
Associate degree - Criminal Justice
San Diego Miramar College
High School Diploma -
Ramona High School
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