Aaliyah Webb
Starkville,MS
Summary
Seeking a health care customer service role with 3 years of experience in customer support and call resolution. Skilled in managing high call volumes, addressing patient complaints, and driving quick resolutions. Proven track record in enhancing customer satisfaction and maintaining a calm demeanor under pressure. However, personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing business.
Overview
2
2
years of professional experience
Work History
Customer Associate I
Conduent
10.2024 - Current
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
- Coordinated scheduling of appointments across multiple departments to optimize patient care.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
Shift Lead
Hibbett Sporting Goods
11.2023 - 10.2024
- Directed daily operations, including team coordination and customer service delivery. Trained new employees and delegated daily tasks and responsibilities.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Achieve and exceed sales goals through effective merchandising, upselling techniques, and promoting current promotions and product launches.
- Assisted customers in finding products, recommending merchandise, and processing transactions.
Sales Associate
Dollar General
02.2023 - 12.2023
- Assisted customers in selecting products, providing product information, and ensuring customer satisfaction throughout the shopping experience.
- Operated POS system to process transactions, handle returns, and manage exchanges accurately and efficiently.
- Maintained store appearance by organizing merchandise, restocking shelves, and cleaning sales areas.
- Engaged with customers to build rapport and loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Customer Service Representative
Chic-Fil-A
08.2022 - 02.2023
- Welcomed each customer in a warm and friendly manner, ensuring a positive first impression and exceptional customer service throughout their visit.
- Placed 100+ customer orders accurately and efficiently using POS systems, offering menu recommendations and answering questions about menu items.
- Used active listening and probing questions to recommend products and upsell items.
- Utilized scripted communication methods to ensure consistent and effective customer interactions. Prepared and served food and beverages according to Chick-fil-A's quality standards and presentation guidelines, ensuring prompt delivery of orders.
- Handled cash, credit, and mobile payments accurately, and maintained a balanced cash drawer at the end of each shift.
- Monitored dining area cleanliness and sanitation, including
- Collaborate with team members to achieve daily sales goals, maintain operational efficiency, and uphold Chick-fil-A's high standards of service.
Education
Associate Of Arts - Nursing
East Mississippi Community College
Scooba, MSHigh School Diploma -
Starkville High School
Starkville, MS05.2024
Skills
- Customer service focus
- Creative Problem-Solving
- Customer Service Management
- Sales and Upselling
- Calm demeanor
- Verbal and written communication
- Empathy and patience
- Claims processing
- Call center experience
- Database administration
Timeline
Customer Associate I
Conduent
10.2024 - Current
Shift Lead
Hibbett Sporting Goods
11.2023 - 10.2024
Sales Associate
Dollar General
02.2023 - 12.2023
Customer Service Representative
Chic-Fil-A
08.2022 - 02.2023
Associate Of Arts - Nursing
East Mississippi Community College
High School Diploma -
Starkville High School