Aaliyah Weeks
Jonesboro,GA
Summary
I am a detail-oriented student with many skills and the ability to learn quickly. I am ambitious, passionate and motivated when it comes to working. I possess the desire for a career in Business Management and I am willing to work from the bottom to get to the top. Thorough Customer Retention Specialist with 1 1/2 years of experience working in customer service industry. Committed to providing superb customer service efficiently and courteously. Proficient in processing new accounts and explaining new services and products to interested customers.
Overview
8
8
years of professional experience
Work History
Retention Specialist
State Farm Mutual Automobile Insurance Company
03.2022 - 09.2023
- Assist with taking payments, sending auto ID cards, basic policy information, transferring and warm transfers to correct departments/agents
- Ensuring that the customers experience on their end is handled with the least amount of effort from them for an effortless experience.
- Built constructive customer relationships to improve loyalty and recommendations.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Identified changing customer needs and adapted service strategies to meet them.
- Assisted product development to build exciting customer offerings, increasing repeat business.
- Analyzed customer behavior and data to identify trends and develop customer retention strategies.
- Reviewed successes and failures to learn from previous mistakes.
- Reported issues and recognized development areas to eliminate repeat occurrences.
- Supported agents in improving service standards for optimized customer satisfaction.
- Advocated for staff members, helping to identify and resolve conflicts.
- Quality assurance experience.
Ecommerce Personal Shopper
Walmart
05.2019 - 02.2022
- Answer phone calls daily, take orders out to cars, create orders, and help customers find what they need in the store.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
- Actively promoted e-commerce department services to customers by highlighting benefits and service offerings during in-store interactions.
- Solicited feedback from served customers to discern service weaknesses and positively shape future service interactions.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Loaded and unloaded orders at customer's homes or locations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Overnight Stocker
Walmart
05.2018 - 10.2018
- Loading and unloading shipments
- Organizing backroom spaces
- Constructing displays and stocking shelves
- Greeting customers with warm and enthusiastic attitude.
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Maintained neat, organized stockroom free of hazards.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
Cashier
AMC Theatres Southlake
02.2017 - 05.2017
- Detail cleaned, greeted all guests upon arrival, restocked all low merchandise, and promoted sales and deals for the company
- Exhibit excellent guest service skills and present a calm demeanor while encouraging a positive interaction with guests
- Comfortable communication and with guests, supervisors, and vendors.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
Greeter
Little Caesars
10.2015 - 01.2016
- Greeting guests, organized front area, prepared dough for pizza, took orders over the phone and drive-thru
- Served customers according to customer service standards, The five priority guidelines, The remedy process, and telephone and front counter procedures
- Excellent communication and interpersonal skills and the ability to have a positive attitude towards others.
- Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
- Acted as first point of contact for visiting clients and customers.
- Answered customer questions and pointed individuals in right directions.
Education
High School Diploma - General Studies
Jonesboro High School
Jonesboro, GA01.2016
Skills
- ENERGETIC
- SELF MOTIVATED
- Guest Services
- E-Commerce
- Cross-Functional Communication
- Performance Evaluation
- Documentation Abilities
- Documentation Skills
- Data Review
Additional Information
- SUMMARY OF SKILLS
- Extremely organized
- Strong verbal communication
- Quick learner
- Energetic
- Ability to work well with others
- Service oriented
- Pay attention to detail
- Restocking merchandise
- Cooperative team member
Willing To Relocate
- Stockbridge, GA
- Hampton, GA
- McDonough, GA
Timeline
Retention Specialist
State Farm Mutual Automobile Insurance Company
03.2022 - 09.2023
Ecommerce Personal Shopper
Walmart
05.2019 - 02.2022
Overnight Stocker
Walmart
05.2018 - 10.2018
Cashier
AMC Theatres Southlake
02.2017 - 05.2017
Greeter
Little Caesars
10.2015 - 01.2016
High School Diploma - General Studies
Jonesboro High School