Aaliyah Whitaker
Clarksville,USA
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
12
12
years of professional experience
2
2
Certification
Work History
General Manager
KFC
06.2025 - Current
- Led operational strategies to enhance customer satisfaction and drive sales growth.
- Managed daily restaurant operations, ensuring compliance with health and safety standards.
- Developed and implemented training programs to improve staff performance and retention.
- Analyzed sales data to identify trends and optimize inventory management processes.
- Fostered a positive work environment, mentoring team leaders to achieve excellence in service delivery.
Lead Sales Specialist
Concentrix
10.2024 - 08.2025
- Led sales initiatives, driving revenue growth through targeted strategies and customer engagement.
- Fostered strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Exceeded sales targets through effective communication, product knowledge, and persuasive negotiation skills.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
General Manager
IHOP
02.2024 - 10.2024
- Oversee day to day activities of 10+ employees in restaurant establishment, fostering inspiring atmosphere to optimize employee experiences
- Monitor food preparation, production, and plating for quality control
- Deliver in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Resolve challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Help customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales number
- Create schedules and delegate assignments to meet coverage and service demands
- Supervise serving staff to drive high level of hospitality and food excellence
- Oversaw financial performance, managing budgets and controlling costs efficiently
Server Shift Leader
IHOP
08.2016 - 02.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Used good communication skills to reduce guest dissatisfaction.
- Resolved customer complaints and inquiries in a timely manner.
- Trained new hires on proper serving etiquette, menu items, and safety procedures.
Customer Service Representative
FIRSTSOURCE
10.2013 - 12.2015
- Consulted with outside parties to resolve discrepancies and create effective solutions
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Managed inbound calls, providing accurate information on products and services.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated customers on current promotions, upgrades or new offerings available under current plan
- Documented and detailed calls and complaints using call center's CRM database.
Customer Service Representative
AUTOMATED HEALTH SYSTEMS
10.2023 - 02.2024
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Engaged in conversation with customers to understand needs, resolve issues and answer questions
- Greeted customers and provided prompt, courteous service
- Verified accuracy of customer data entered into the system
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Used proven techniques to de-escalate angry customers during telephone interactions
- Displayed strong telephone etiquette, effectively handling difficult calls
- Assisted with new applications and renewals for health insurance
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Certificate - Clinical Medical Assistant
Stepful
Online04-2025
High School Diploma -
Suda E. Butler Traditional High School
KY05-2012
Skills
- Complaint resolution
- Customer Service
- Computer Proficiency
- Leadership and team building
- Data Entry
- Critical Thinking
- Multi-Task Management
- Customer Retention
- Operations management
- Problem resolution
Certification
ABC
ServSafe
Timeline
General Manager
KFC
06.2025 - Current
Lead Sales Specialist
Concentrix
10.2024 - 08.2025
General Manager
IHOP
02.2024 - 10.2024
Customer Service Representative
AUTOMATED HEALTH SYSTEMS
10.2023 - 02.2024
Server Shift Leader
IHOP
08.2016 - 02.2024
Customer Service Representative
FIRSTSOURCE
10.2013 - 12.2015
Certificate - Clinical Medical Assistant
Stepful
High School Diploma -
Suda E. Butler Traditional High School