Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Aaliyah Wilson

Aaliyah Wilson

Bossier City,LA

Summary

A dedicated and results-driven management professional with leadership experience spanning multiple industries, including retail and hospitality. Skilled in team development, communication, time management, cash handling, and operational efficiency. Adept at training and mentoring employees to ensure high standards of customer service, operational safety, and financial accuracy. Eager to expand my knowledge and grow my skillset to continue contributing to organizational success.

Overview

7
7
years of professional experience

Work History

Front End Manager

Forever 21
12.2023 - 03.2025
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Maintained strong customer relations and effective customer service standards.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
  • Evaluated employee performance and made recommendations for improvements.
  • Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
  • Oversaw cashier operations, bookkeeping, and security.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.

Bowling Desk Manager

Surge Trampoline Park
04.2020 - 05.2022
  • Maintained high levels of cleanliness and organization throughout the reception area to create a welcoming atmosphere for guests.
  • Increased customer satisfaction by implementing efficient desk management procedures and streamlining guest check-in/check-out processes.
  • Streamlined administrative tasks such as inventory management, ordering supplies, and maintaining office equipment to support day-to-day operations effectively.
  • Reduced wait times for guests with prompt service and efficient problem-solving skills at the front desk.

Assistant Manager

SUBWAY®Restaurants
03.2018 - 09.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

Business Management - Accounting

Southern University At Shreveport
Shreveport, LA
05-2025

Skills

  • Customer service
  • Employee supervision
  • Staff supervision
  • Performance improvements
  • Workflow optimization
  • Listening skills
  • Performance optimization
  • Operations management

Accomplishments

  • Successfully developed and maintained a network of employees to improve team dynamics and operational efficiency.
  • Led operational improvements in each role that resulted in increased productivity, efficiency, and customer satisfaction.
  • Trained and mentored over 20 employees across various positions, helping them grow into leadership roles.
  • Recognized for exceptional cash handling skills and maintaining accurate financial records.

Timeline

Front End Manager

Forever 21
12.2023 - 03.2025

Bowling Desk Manager

Surge Trampoline Park
04.2020 - 05.2022

Assistant Manager

SUBWAY®Restaurants
03.2018 - 09.2020

Business Management - Accounting

Southern University At Shreveport

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