Aaliyah Wolfolk
Hyattsville,MD
Summary
I am a results driven student with over four years of administrative assistant experience, providing high-level support to executives in multiple organizations . Proven track record of managing complicated schedules, clients handling and project management. I also embody excellent communication, customer service, organization, and problem-solving skills, with the ability to work in a fast-paced environment, adapt to changing priorities, and maintain a positive attitude.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Full Service Representative
Human Touch Home Health Agency
Washington DC
07.2023 - Current
- Provided administrative support to home health care team and clients
- Communicated with clients, caregivers, and referral sources regarding patient administration and health service
- Processed intake referrals and verified insurance eligibility and benefits
- Coordinated and scheduled services with clients and caregivers
- Maintained accurate and complete client and caregiver records in the computer system
- Resolved issues and complaints in a timely and professional manner
- Performed other administrative duties as assigned.
Stang Coordinator
Horizon Health Services
Laurel MD
07.2022 - 07.2023
- Maintained and updated human resources documents, such as organizational charts, patient files and nurse assessments and performance evaluation forms
- Interpreted and explained human resources policies, procedures, laws, standards, and regulations
- Developed and implemented recruiting strategies to meet current and anticipated stang needs
- Contacted job applicants to inform of application status
- Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, and promotion opportunities
- Typed reports and correspondence, fostering internal and external communication
- Evaluated daily schedules accommodating patient flow and minimizing unstaed patients
- Maintained medical records, technical library and correspondence files
- Answered telephones and directed calls to appropriate sta.
Finance prep/Desk assistant
Harley Davidson
Laurel MD
08.2021 - 01.2022
- Ordered equipment and supplies, maintaining acceptable inventory for operations
- Performed a wide range of clerical and technical duties to facilitate business operations
- Maintaining financial records and generating reports
- Answered telephones to route callers to appropriate individuals or address general questions
- Calculated costs for billings and commissions
- Developed financial plans, based on analysis of clients financial status
- Prepared financial reports to monitor client and corporate finances
- Reviewed time sheets, work charts, wage computation and other information to detect and reconcile payroll discrepancies
- Distributed and collected timecards each pay period
- Filed old and new client history reports.
Barbershop Administrator
His Grooming
Washington D.C.
10.2019 - 01.2021
- Recorded services provided on cashiers' tickets and received payment from customers
- Project management and media marketing
- Draped and pinned protective clothes around customers' shoulders
- Shampooed hair
- Ordered supplies
- Questioned patrons regarding desired services and haircut styles
- Cut and trimmed hair according to clients' instructions or current hairstyles, using clippers, combs, hand-held blow dryers, and scissors
- Cleaned workstations and swept floors
- Recommended and sold lotions, tonics and other cosmetic supplies
- Sterilized scissors, combs, clippers and other instruments
- Provided face, neck and scalp massages
- Kept card files on clientele, recording notes of work done, products used and fees charged after each visit.
Sales Manager/ Cashier
Aeropostale
Gaithersburg MD
07.2017 - 12.2019
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, inventory and security practices
- Exchanged merchandise for customers and accepted returns
- Greeted customers and ascertained what each customer wanted and needed
- Arranged and displayed merchandise to promote sales
- Watched for and recognized security risks and thefts
- Cleaned shelves, counters and tables
- Answered questions regarding store and merchandise
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
- Bagged and packaged purchases and wrapped gifts
- Helped customers try on and fit merchandise
- Opened and closed cash registers, balanced cash drawers and made deposits.
Education
Associate of Science - Cyber Security
Penn Foster College
Scranton PA09-2026
High school diploma -
Penn Foster High School
Scranton PA08.2019
Skills
- Organization
- Communication
- Computer and technical proficiency
- Attention to detail
- Time management
- Problem-solving
- Interpersonal skills
- Adaptability
- Project management
- Paperwork Processing
- Customer Support
Certification
- Licensed Eyelash extension
- Technician Certified
- Bartenders License
Languages
- Fluent Spanish Level II
- French Level I
Projects
Project Name - Social Media content creator & marketing for His Grooming Barber Shop, 2019-2020
Timeline
Full Service Representative
Human Touch Home Health Agency
07.2023 - Current
Stang Coordinator
Horizon Health Services
07.2022 - 07.2023
Finance prep/Desk assistant
Harley Davidson
08.2021 - 01.2022
Barbershop Administrator
His Grooming
10.2019 - 01.2021
Sales Manager/ Cashier
Aeropostale
07.2017 - 12.2019
Associate of Science - Cyber Security
Penn Foster College
High school diploma -
Penn Foster High School