Aaliyah Wright
Danville,IL
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference With excellent leadership and communication skills, adept at managing team dynamics and workflow efficiency. Possesses solid understanding of operational procedures and quality control, paired with proficiency in scheduling and inventory management. Committed to driving team performance and ensuring customer satisfaction. Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace. Shift management professional with extensive experience in leading teams and optimizing daily operations. Known for strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in conflict resolution and time management, highly reliable and flexible.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Lead
Scooter
04.2024 - 09.2024
- Running a shift and making drinks and taking care of customers
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Shift lead
Papa John's
10.2023 - 11.2023
- Run shifts, make pizzas and deal with customer complaints
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Breakfast Hostess
Holiday Inn Express and Suites
09.2023 - 10.2023
- Cook breakfast, restock line, clean tables, take care of guest
- Streamlined the replenishment process for buffet items, minimizing wait times for guests.
- Delivered prompt assistance at self-service stations when required, contributing towards an efficient dining experience.
- Demonstrated excellent multitasking skills by managing multiple responsibilities simultaneously within the fast-paced environment.
- Maintained a clean and inviting breakfast area, ensuring guests felt comfortable and welcomed.
General Manager
Papa John's
01.2023 - 08.2023
- Running a store and training and hiring crew
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Formulated policies and procedures to streamline operations.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Quality Assurance Manager
Paxton Packing
04.2022 - 11.2022
- Pull down product and bag out plant based products, check quality of each bag
- Trained team members on quality assurance principles, fostering a culture of accountability and high performance.
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Assured consistent quality of production by implementing and enforcing automated practice systems.
- Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
- Reduced defects in products by conducting thorough inspections and identifying areas for improvement.
- Recorded, analyzed, and distributed statistical information.
Janitorial Lead
GDI
01.2022 - 02.2022
- Checked the quality of work regularly through inspections
- Trained staff to follow team standards
- Prioritized and organized task to efficiently accomplished service goals
- Improved facility cleanliness by developing and implementing effective janitorial procedures.
- Ensured prompt response to emergency situations, minimizing downtime and potential hazards.
Instore
Papa Johns
08.2020 - 12.2021
- Food prep, Oven safety
- Handled cash registers and customers
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
Cashier
Jack Flash
09.2021 - 11.2021
- Accepted cash, card and check payments, issued receipts and exact change
- Worked closely with front end staff to assist customers
- Trained new team members in cash register operation, stock procedures and customer service
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Sandwich Artist
Subway
06.2020 - 08.2020
- Made sandwich's and ran register
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Prepared and served hot and cold sandwiches based on customer preferences.
Front of House Team Member
Huey Magoo's
09.2019 - 10.2019
- Took orders, ran food out, cleaned tables
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
- Reset tables between guests by restocking low items and wiping down surfaces.
Sandwich Artist
Subway
03.2019 - 07.2019
- Made sandwich's and opened and closed the store, trained other employees
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
Education
GED -
DACC/Danville Community College/Danville Junior College
Danville, VA09.2022
Skills
- Customer service
- Organizational skills
- Cashiering
- Food preparation
- Pallet Jack
- Warehouse Experience
- Packaging
- Quality Assurance
- Shift Management
- Food Service
- Cash Handling
- Supervising Experience
- Cleaning Experience
- Restaurant experience
- Kitchen Experience
- Driving
- Customer service focus
- Employee training
- Guest service
- Team motivation
- Conflict resolution
- Workplace safety
- Staff supervision
- Coaching and mentoring
- Quality control
- Inventory management
- Cash handling
- Positive attitude
- Shift leadership
- Strong verbal and written communication
- Sales and upselling
Certification
Driver's License
Timeline
Shift Lead
Scooter
04.2024 - 09.2024
Shift lead
Papa John's
10.2023 - 11.2023
Breakfast Hostess
Holiday Inn Express and Suites
09.2023 - 10.2023
General Manager
Papa John's
01.2023 - 08.2023
Quality Assurance Manager
Paxton Packing
04.2022 - 11.2022
Janitorial Lead
GDI
01.2022 - 02.2022
Cashier
Jack Flash
09.2021 - 11.2021
Instore
Papa Johns
08.2020 - 12.2021
Sandwich Artist
Subway
06.2020 - 08.2020
Front of House Team Member
Huey Magoo's
09.2019 - 10.2019
Sandwich Artist
Subway
03.2019 - 07.2019
GED -
DACC/Danville Community College/Danville Junior College
Driver's License
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