Aaliyah Yearby
Joliet,IL
Summary
Accomplished and dynamic professional with a solid and diverse experience as a patient service representative. Has the depth knowledge of delivery system business operations processes; highly motivated, dependable, and demonstrates professionalism in handling various organizational functions. The ability to achieve organizational goals while displaying effective multi-tasking and time management skills. A team player with effective interpersonal and communication skills, adept at building productive relationships and building rapport with a diverse set of individuals at all levels. Enthusiastic about helping patients get necessary medical support by obtaining authorizations, scheduling procedures and coordinating paperwork. Detail-oriented and proactive with good relationship-building skills, a hardworking nature and an adaptable approach.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
University of Chicago
08.2020 - Current
- Greets and registers patients upon arrival, collects patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information
- Performs pre and post-billing functions, responds to patient inquiries in-person and via written correspondence, resolves patient charge disputes and processes patient refunds
- Insurance/authorization verification; works with the Managed Care office to identify and interpret contracts governing patient care
- Provides financial counseling to patients and their families; explains hospital policies, including payment and credit policies
- Identifies adjustments/discounts on claims, initiates resolution of accounts placed with collection agencies, receives and processes payments and works with patients to make payment arrangements balances due
- Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution
- Prepares various correspondence and reports, clinic consultation notes, referral letters and other departmental correspondence; maintains correspondence files
- Answers incoming calls and assists with general clerical duties as needed within the department
- Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
- Schedule Anesthesia for surgery, as necessary and per protocol
- Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding
- Provide pre-appointment instructions, directions and messages per protocol
- Schedule procedures/surgeries based on pre-approval guidelines and protocols
- Obtains/assists with referral authorizations for patients
- Trains incoming employees on daily functions
Owner
Beelashed Beauty Bar
Naperville, IL
11.2019 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Created and monitored promotional approaches to increase sales and profit levels.
Switchboard Operator
DuPage Medical Group
Lisle, IL
04.2018 - 08.2020
- Excellent verbal and communication skills, ensuring customers first contact will be positive.
- Insurance/authorization verification; works with the Managed Care office to identify and interpret contracts governing patient care.
- Problem solving issues with customers regarding their accounts.
- Problem solving skills in emergent situations.
- Performs clerical duties such as typing, answering phones, and scheduling appointments.
- Directing calls to appropriate parties.
- Manage scheduling for multiple facilities as well as creating scheduling template.
- Operating the DMG paging system.
- Efficiently works with Word, Excel, EPIC, and AlertMD.
- Obtaining and handling personal information cautiously.
- Providing accurate information to customers.
- Obtaining patient's accurate demographic information.
- Maintaining/creating physicians on-call schedule.
Patient Access Rep II
Weiss Hospital
Chicago, IL
01.2017 - 03.2018
- Experienced in facilitating communication between patients, family members and medical staff to ensure positive outcomes.
- Insurance/authorization verification; works with the Managed Care office to identify and interpret contracts governing patient care.
- Complete outpatient registration and scheduling appointments such as (MRI's, CAT Ultrasounds, etc.)
- Admit patients into hospital/direct admit from other facilities.
- Handling Emergency Dept patient admissions.
- Obtaining information to schedule surgery for both inpatients and outpatients.
- Positive communicational skills with providers.
- Interviewing patients or caregivers to identify issues related to care and medical services.
- Proficient in determining the right type of health care services for each patient and referring them to appropriate healthcare resources.
- Verifying insurance benefits and obtain pre-certifications, referrals, and prior authorizations; along with determining co-pays and deductibles for patients.
- Ensure death certificates are in order for removal.
- Well-versed in gathering and posting patients demographic, billing and clinical information and accurately registering information.
- Track record and effectively communicating payment option and personally connecting patients to financial counselors.
- First-hand experience in prioritizing order of care to ensure that the critical patients are seen first.
- Providing exceptional communication skills when covering reception area by providing customer services/clerical services, answering phones, directing patients/guest throughout the facility.
- Software used: MS4, assistant, PAI and McKesson tracking board.
- Coordinate pre and post-surgical appointments with the patient and any ancillary areas as needed
- Schedule Anesthesia for surgery, as necessary and per protocol.
- Set expectations and provide instructions for all patients pertaining to their upcoming procedure/surgery and confirm understanding.
- Provide pre-appointment instructions, directions and messages per protocol.
Sales Associate
Carson's
Lombard, IL
11.2016 - 01.2017
- Greeting customers along with responding to any question they may have
- Improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Oversee the overall cleanliness and presentation of the store and merchandise
- Replenishing stock as needed
- Setting up and taking down promotional event signs and executing price changes
Cashier
Home Depot
Darien, IL
06.2016 - 10.2016
- Process Checkout and/ or Return transactions
- Monitor and maintain the Self- Checkout area
- Back up to Head Cashier
- Provide first level escalation for customer issues and assist
- Expedite price checks, approving Point of Sales transactions and mark downs for mainline
- Registers, Self- Check, Returns, Pro Desk, Special Services, and Tool Rentals
Cashier/Sales Associate
Naperville, IL
12.2014 - 10.2015
- Process Checkout and/ or Return transactions
- Promote rewards programs
- Provide Customer Service, interact with customer, answer questions, and offer product
- Suggestions based on customer needs
- Replenishing stock as needed
- Relieve cashiers as necessary
- Completing tasks as assigned by managers
Education
Bachelors of Science - Nursing
Chamberlain University
06.2026
Skills
- Managing Appointments
- Strong Leadership Qualities
- Scheduling and Coordinating
- Issue and Conflict Resolution
- Managing Files and Records
- Administrative Support
- Critical Thinking
- Quality Patient Care
- Insurance Authorizations
- Scheduling Tests and Procedures
- Developing Patient Care Plans
- Patient File Updates
- Dependable and Adaptable
- Patient Registration
- Registration Coordination
Timeline
Patient Service Representative
University of Chicago
08.2020 - Current
Owner
Beelashed Beauty Bar
11.2019 - Current
Switchboard Operator
DuPage Medical Group
04.2018 - 08.2020
Patient Access Rep II
Weiss Hospital
01.2017 - 03.2018
Sales Associate
Carson's
11.2016 - 01.2017
Cashier
Home Depot
06.2016 - 10.2016
Cashier/Sales Associate
12.2014 - 10.2015
Bachelors of Science - Nursing
Chamberlain University
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