Aaliyah Yelverton
Philadelphia,PA
Summary
Dependable and detail-oriented customer service professional with experience in call center operations, reception, healthcare support, and retail. Skilled in handling incoming calls, assisting customers, scheduling appointments, resolving concerns, managing multiple priorities, and maintaining a professional demeanor. Strong communication, computer, organizational, and multitasking skills with a commitment to accuracy and quality service.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Holme Health Aide
First Choice Care Services
01.2025 - 07.2026
- Provided dependable support while maintaining professional and respectful relationships with clients.
- Coordinated appointments and assisted with transportation as needed.
- Followed schedules and instructions accurately while managing multiple responsibilities.
- Communicated client needs appropriately and maintained a safe, organized environment.
Cashier
Mad Rex Restaurant Philadelphia
02.2018 - 01.2020
- Provided dependable support while maintaining professional and respectful relationships with clients.
- Coordinated appointments and assisted with transportation as needed.
- Followed schedules and instructions accurately while managing multiple responsibilities.
- Communicated client needs appropriately and maintained a safe, organized environment.
Call Center Representative
Safe Energy Resources
04.2022 - 11.2024
- Handled customer calls professionally while providing clear and courteous assistance.
- Addressed escalated calls and worked to resolve customer concerns effectively.
- Built customer trust through professional communication and knowledgeable service.
- Participated in training to maintain product knowledge and strengthen customer service skills.
- Collaborated with team members to meet department goals.
Receptionist
Marriot Hotel
05.2020 - 03.2022
- Answered incoming calls and assisted guests with questions, requests, and scheduling.
- Managed multiple phone lines while greeting guests and maintaining an organized front desk.
- Communicated information clearly and professionally to guests and staff.
- Handled multiple responsibilities simultaneously while maintaining quality customer service.
- Maintained a welcoming and professional environment for guests.
Education
High School Diploma -
Agora Cyber Charter School
Philadelphia, PA09.2018
Skills
- Customer Service
- Call Handling
- Phone Communication
- Issue Resolution
- Appointment Scheduling
- Documentation
- Computer Skills
- Microsoft Office
- Multitasking
- Professional Communication
- Problem Solving
- Teamwork
- Attention to Detail
Certification
- CPR & First Aid Certified
Timeline
Holme Health Aide
First Choice Care Services
01.2025 - 07.2026
Call Center Representative
Safe Energy Resources
04.2022 - 11.2024
Receptionist
Marriot Hotel
05.2020 - 03.2022
Cashier
Mad Rex Restaurant Philadelphia
02.2018 - 01.2020
High School Diploma -
Agora Cyber Charter School