Aaliyah Young
Mobile,AL
Summary
Dynamic customer service professional seeking a position with a reputable company that values strong organizational and communication skills. Proven ability to enhance customer retention through effective interaction and support, ensuring clients receive the highest level of service. Open to relocation and authorized to work in the U.S. for any employer, ready to contribute to team success and drive customer satisfaction.
Overview
8
8
years of professional experience
Work History
Appointment Scheduler Remote
Mental Health Regulatory Agency
09.2022 - Current
- Handled numerous incoming calls and emails, consistently achieving response time targets.
- Resolved customer complaints in a professional manner, finding appropriate solutions to ensure customer loyalty
- Implemented new strategies to improve the overall customer experience, resulting in an increase in customer satisfaction ratings
- Utilized CRM software to efficiently manage and track leads, resulting in a increase in conversion rate
- Successfully set hundreds of appointments per day, consistently meeting or exceeding monthly targets
- Implemented a follow-up system to nurture leads and maintain regular contact, resulting in an increase in appointment show rates
- Collaborated with sales team to gather feedback on lead quality and adjust targeting strategies accordingly for improved appointment setting success
Customer Service
Home Depot
06.2020 - 08.2021
- Guided customers in choosing products tailored to their needs.
- Unloaded shipments and directed products to their appropriate departments
- Identified any missing, lost, or damaged materials
- Received and documented merchandise for delivery or returns
- Scanned labels to insure that products were priced correctly and shipped to the correct destination
- Assisted with training of newly employed workers
Customer Service Representative
Amazon
03.2018 - 05.2020
- Prepared and completed orders for shipment or pickup
- Oversaw receipt and processing of customer shipments.
- Handled customer interactions to resolve order issues, policy guidelines, and product-related questions.
Education
High School Diploma -
Gordo High School
05.2017
Skills
- Medical office experience
- Telemarketing
- Task prioritization
- CRM software (6 years)
- Microsoft Word, Microsoft PowerPoint, Microsoft Excel, & Communication skills identifying and finding creative solutions (4 years)
- Computer skills
- Communication skills
- Google Docs
- Microsoft Office
- Medicare
- Medical terminology (7 years)
- Office management
- Enrollment management
- Customer support
- Software troubleshooting
- Data entry
- Microsoft Access (9 years)
- Customer service
- Clinic experience (3 years)
- Estate planning
- Call center agent experience (5 years)
- Presentation skills
- Negotiation
- Time management
- Sales management
- Teaching
- Outbound calling
- Sales
HIPAA (7years)
Timeline
Appointment Scheduler Remote
Mental Health Regulatory Agency
09.2022 - Current
Customer Service
Home Depot
06.2020 - 08.2021
Customer Service Representative
Amazon
03.2018 - 05.2020
High School Diploma -
Gordo High School
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