Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Aaliyah M. Arnold

Fayetteville,GA

Summary

Experienced advanced-level business development professional skilled in assembling and leading teams across various industries. Proven track record of cultivating strong relationships with employees at all levels, from associates to C-Suite executives. Utilizes a diverse range of sourcing methods, interviewing techniques, and negotiation strategies to meet the unique needs of clients. Detail-oriented expert in customer service, adept at coordinating both digital and physical records for preservation purposes. Highly organized and diligent, with a strong commitment to maintaining efficient and accurate operations. With over 6 years of experience, ready to embrace a challenging new role within this company. Outgoing and friendly retail/sales manager consistently delivering excellent customer service and excelling in administrative performance, including providing clerical support and engaging with the public.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Store Manager (Intern)

Kohls Department Store
06.2024 - 07.2024
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Business Development Executive

Ascendo Resources
08.2022 - 05.2023
  • Wrote executive job descriptions and lists of qualifications for client companies.
  • Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
  • Streamlined executive background check processes.
  • Followed up with selected job candidates about decisions.
  • Discussed contracts, benefits packages and executive compensation facets with new hires.
  • Negotiated unique compensation packages to attract and close candidates.
  • Increased TEMP/Contract qualified actives by 20%.
  • Maintained relationships with technical professionals to gain industry knowledge and obtain referrals.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Operated and maintained applicant tracking and candidate management systems.
  • Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
  • Collaborated with hiring managers to understand job requirements and expectations.
  • Collaborated with HR leadership regarding candidate salary determinations.
  • Consulted businesses on successful recruiting and retention practices to help minimize turnover.
  • Assisted with onboarding and orientation of new hires to expedite acclimatization process.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.

Administrative Assistant

Georgia Department Of Public Health
07.2021 - 07.2022
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Executed record filing system to improve document organization and management.
  • Maintained staff directory and company policy handbook for human resources department.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Scheduled office meetings and client appointments for staff teams.
  • Managed over 50 customer calls per day.
  • Improved conservation of company resources by 40 %.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

Benefits Coordinator (Temp)

Chime Solutions
09.2020 - 12.2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
  • Checked employees' benefits enrollment for accuracy and inputted all data into ADP.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
  • Performed minor troubleshooting on communications equipment to alleviate downtime.
  • Collaborated with HR to develop and maintain up-to-date benefits manual.
  • Improved employee training interaction and learning by 10% using spin wheel activities for content review.
  • Checked employees' benefits enrollment for accuracy and inputted all data into Alight.

Customer Service/Retail Sales Associate

Walgreen's Pharmacy
07.2019 - 05.2020
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Executes excellent sales floor merchandising and selling.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided information regarding charge accounts and loyalty programs.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Increased customer satisfaction by 10 % using communication skills and regular inventory check.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Customer Service/Retail Sales Associate

Panera Bread
07.2016 - 07.2018
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.

Education

High School Diploma -

Mundy's Mill High School
Jonesboro, GA

Bachelor of Science - Psychology And Human Services

Clayton State University
Morrow, GA

Master of Science - Industrial And Organizational Psychology

Grand Canyon University
Phoenix, AZ
12.2026

Fashion Business Essentials Certification - Fashion Merchandising

Parsons The New School For Design
New York, NY
10.2024

Women's Entrepreneurship - Business Administration And Management

Cornell University
Ithaca, NY
12.2023

Skills

  • Spreadsheet management
  • Customer and client relations
  • Human resource laws
  • Business development and planning
  • Staff Management
  • Microsoft Office Suite
  • Business Development
  • Negotiating Contracts
  • Multi-line phone proficiency
  • Report Development
  • Internal communications
  • Filing and data archiving
  • Relationship building
  • Time management
  • Recordkeeping
  • Training programs
  • Performance management
  • Company policies
  • Full cycle recruiting
  • Compensation analysis
  • Recruitment strategies
  • Candidate pipeline management
  • Human resources policies
  • Candidate and client relations
  • HIPAA expert
  • Administrative skills
  • Background checking
  • Assessments and qualifications

Certification

Professional Development Training - August 11, 2021

Languages

English
Native or Bilingual
Spanish
Professional Working
Italian
Elementary
Arabic
Elementary

Timeline

Assistant Store Manager (Intern)

Kohls Department Store
06.2024 - 07.2024

Business Development Executive

Ascendo Resources
08.2022 - 05.2023

Administrative Assistant

Georgia Department Of Public Health
07.2021 - 07.2022

Benefits Coordinator (Temp)

Chime Solutions
09.2020 - 12.2020

Customer Service/Retail Sales Associate

Walgreen's Pharmacy
07.2019 - 05.2020

Customer Service/Retail Sales Associate

Panera Bread
07.2016 - 07.2018

High School Diploma -

Mundy's Mill High School

Bachelor of Science - Psychology And Human Services

Clayton State University

Master of Science - Industrial And Organizational Psychology

Grand Canyon University

Fashion Business Essentials Certification - Fashion Merchandising

Parsons The New School For Design

Women's Entrepreneurship - Business Administration And Management

Cornell University

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Aaliyah M. Arnold