Aaliyah Rivera
Winter Park
Summary
Personable and highly organized individual with strong ability to manage schedules and coordinate logistics efficiently. Possesses solid understanding of time management and proficient in using scheduling software and communication tools. Aiming to contribute to streamlined and well-organized scheduling process that enhances overall efficiency.
Overview
4
4
years of professional experience
Work History
Scheduling Coordinator
Orlando Health
01.2023 - Current
- Partook in taking calls for numerous pediatric specialty clinic
- Adapted proper phone mannerism with proper quality assurance scores
- Oversee any issues other team members were having
- Any training needed for new hires, looking out for information that can be added to one of our tools we use which are manuals (the guidelines to scheduling for that particular clinic)
- Creating charts to assist other team members to help them better understand the practices new hires and older hires
- Worked on multitasking between making calls and taking them
- Partook in creating outing for the team and getting team members involved for participation
- Schedule Refresher meetings to assist team member that are struggling on a clinic
- Assist with answering questions in the chat for the inbound team that are taking calls and support outbound with any questions that are had
Customer Service Associate
Wawa
08.2022 - 08.2023
- Cashier included handling tobacco and vape products, lottery, and gas. It developed the skills to move fast and communicate with the customers whether the interaction was positive or negative.
- Make drinks such as smoothies, milkshakes, frozen coffees, iced drinks, and hot drinks
- Restocking and cleaning the self-serve coffee island to make customers have a clean experience.
- Deli area became knife certified.
- Trained to make sandwiches, focus on the time and temperature of food serving, keeping a sanitize are for food safety
- Job were facilities, where trash was to be picked up from the fuel court and eating area
Retail Associate
Old Navy
11.2021 - 01.2022
- Worked on the sales floor folding and organizing the aisles whilst assisting customers if they need help looking for an item of their desire.
- Learned cash register and how to handle returns.
- Handled busy rushes during the holiday season
- Organize the clothes to place them back on the sales floor.
Education
High School Diploma -
Colonial High School
05-2022
Skills
- Organization,
- Communications,
- Customer Service,
- Time Management,
- Phone mannerism,
Some skills that I have collected over the years include;
- Multitasking
- Strong work ethic
- Teamwork and collaboration
- Scheduling
- Referral coordination
Timeline
Scheduling Coordinator
Orlando Health
01.2023 - Current
Customer Service Associate
Wawa
08.2022 - 08.2023
Retail Associate
Old Navy
11.2021 - 01.2022
High School Diploma -
Colonial High School
AWARDS
During High School I took culinary courses where I earned my ServSafe Certification.