Aaliyah Wilkinson

• Oversee the operations of the conference facility
• Book events and make sure they are run efficiently
• Ensure the facility is maintained and very organized
• Coordinate with vendors and catering companies
• Provide excellent customer service to tenants
• Develop and maintain event details, project plans and reports
• Serve as the primary point of contact through the planning process with tenants
• Provide on-site support for assigned meetings including set-up, registration, food and beverage functions and signage
• Manage and organize events for conference center tenants, ensuring seamless scheduling, logistics, and support

• Checking operations regularly and correcting problems without delay
• Maintained efficient front desk with regular attention to needs that needed to be met
• Oversaw daily reporting and tracking, reviewing trends and correcting discrepancies
• Supervised employee levels, keeping shifts properly staffed during busy periods
• Execute events such as birthday parties and celebrations
• Capitalized on opportunities to sell additional services and maximize revenue
• Provide callers and guests with detailed descriptions of spa treatments, packages, services, and hours of operation

•Handling packages, deliveries, and mail for guests or residents

• Maintaining records of guest interactions and requests

Greeting and welcoming guests or residents

• Providing information about the facility, amenities, and local attractions

• Handling guest requests (e.g., reservations, transportation, dining recommendations)

• Assisting with special requests such as event tickets or personal shopping

•Keeping the front desk area clean and organized