Aalliyah Williams
Columbus,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Certified Medication Technician
Calvary
Columbus, GA
09.2023 - 05.2024
- Reminded patients to take prescribed medications or nutritional supplements.
- Assisted in the admission, transfer, or discharge process of patients within the facility.
- Ensured that all controlled substances are appropriately secured at all times according to state regulations.
- Maintained accurate medication records for each patient.
- Demonstrated a commitment to customer service by responding promptly and courteously to requests from patients, visitors, physicians and other members of the healthcare team.
Humana
Customer Service Rep
07.2021 - 09.2023
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked with cross-functional teams to achieve goals.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Multicare Technician
St.francis Hospital
Columbus , GA
06.2019 - 03.2022
- Monitored vital signs and reported changes to supervising nurse.
- Conducted glucose monitoring tests as needed for diabetic patients' management plan.
- Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
- Performed routine tasks such as feeding, toileting, and ambulation assistance.
- Documented patient care and progress in medical charts.
- Answered patient call signals and signal lights to determine patients' needs.
- Assisted nurses with wound care and dressing changes.
- Collected specimens from patients for laboratory testing purposes.
- Assisted in the admission, transfer, or discharge process of patients within the facility.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Demonstrated knowledge of infection control protocols to protect both patients and staff.
Alorica
Customer Service Department
02.2020 - 01.2021
- Determined appropriate databases for completed documents and transferred files electronically.
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Resolved customer complaints, ensuring a positive experience.
- Processed orders and returns efficiently and accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Muscogee Manor
Certified nursing assistant
Columbus , GA
06.2016 - 06.2019
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Performed clerical duties such as answering phones when required.
- Documented patient care and progress in medical charts.
- Maintained a clean, safe environment for patients and staff.
- Assessed vitals and noted medical information to report changes to nursing staff and physicians.
Customer Service Representative
Converys
Columbus, GA
09.2014 - 05.2016
- Conducted outbound calls for customer satisfaction surveys and promotions.
- Managed high volume of inbound customer calls with professionalism.
- Contacted customers about potential service upgrades, new services and account changes.
- Provided product information to assist customers in purchasing decisions.
- Addressed billing inquiries and processed payments securely.
- Collected deposits or payments and arranged for billing.
Education
High School Diploma -
Central High School
Phenix City, AL05-2014
Skills
- Flexible and Adaptable
- Multitasking
- Customer Service
- Computer Skills
- Microsoft Office
- Data Entry
- Remote Office Availability
- Microsoft Word
- Medical terminology knowledge
- Electronic Charting
- Basic Life Support
References
References available upon request.
Timeline
Certified Medication Technician
Calvary
09.2023 - 05.2024
Humana
Customer Service Rep
07.2021 - 09.2023
Alorica
Customer Service Department
02.2020 - 01.2021
Multicare Technician
St.francis Hospital
06.2019 - 03.2022
Muscogee Manor
Certified nursing assistant
06.2016 - 06.2019
Customer Service Representative
Converys
09.2014 - 05.2016
High School Diploma -
Central High School
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