Aalyah Richards
Jackson, NJ,NJ
Summary
Proven Customer Service Associate at Sakers Shoprite, adept in problem resolution and customer support, enhanced customer satisfaction through expert handling of complaints and inquiries. Skilled in money handling and team collaboration, consistently delivered positive outcomes, fostering a supportive and efficient work environment. Achieved high levels of customer service excellence, leveraging product knowledge and understanding customer needs. Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
Sakers Shoprite
02.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Cashier
Dollar Tree
09.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register to record transactions accurately and efficiently.
Education
High School Diploma -
Manasquan High School
06.2022
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Product Knowledge
- Guest Services
- Refunds and exchanges
- Safety Regulations
- Teamwork and Collaboration
- Computer Skills
- Money handling abilities
- Calm Under Pressure
- Product and service knowledge
- Understanding Customer Needs
Timeline
Customer Service Associate
Sakers Shoprite
02.2023 - Current
Cashier
Dollar Tree
09.2022 - 01.2023
High School Diploma -
Manasquan High School
Similar Profiles
Joshua RichardsonJoshua Richardson
Cashier at Sakers ShopRiteCashier at Sakers ShopRite
Steven PaganiSteven Pagani
Cashier at ShopRiteCashier at ShopRite
Shannon McCooeyShannon McCooey
Online Shopping Clerk at ShopRiteOnline Shopping Clerk at ShopRite
Rooplaxmi SalotagiRooplaxmi Salotagi
Volunteer at Institute of Yoga Prana VidyaVolunteer at Institute of Yoga Prana Vidya
MATTHEW RIVELLMATTHEW RIVELL
Sales Associate at NRG Energy (3rd Party)Sales Associate at NRG Energy (3rd Party)