Alycia Baum
Jacksonville,FL
Summary
Proven leader in customer service and efficient problem resolution, I excelled at Spherion Staffing by significantly enhancing customer satisfaction. Skilled in Microsoft Office and teamwork, my adeptness at understanding customer needs and mentoring teams propelled operational success, demonstrating rapid advancement and achievement in high-pressure environments. Experienced Customer Care Representative brings 4+ years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
6
6
years of professional experience
Work History
Customer Care Representative
Spherion Staffing
08.2023 - 09.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Shift Manager
Meritagehospitality
05.2021 - 08.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Crew Member
McDonald's
04.2020 - 05.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Online Grocery Associate
Walmart
09.2019 - 04.2020
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Front End Manager
Christmas Tree Shops
08.2018 - 09.2019
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Education
High School Diploma -
Blue Hills Regional Technical School
Canton, MA07.2019
Skills
Customer Service
Inbound Customer Service
Data Entry
Call center experience
Problem Resolution
Payment Processing
First Call resolution
Product Education
Database Research
Teamwork and Collaboration
Understanding Customer Needs
Microsoft Office
Timeline
Customer Care Representative
Spherion Staffing
08.2023 - 09.2024
Shift Manager
Meritagehospitality
05.2021 - 08.2023
Crew Member
McDonald's
04.2020 - 05.2021
Online Grocery Associate
Walmart
09.2019 - 04.2020
Front End Manager
Christmas Tree Shops
08.2018 - 09.2019
High School Diploma -
Blue Hills Regional Technical School
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