Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aalyiah Rodriguez

Leominster

Summary

Dedicated and reliable professional with proven experience in customer service, leadership, and fast-paced retail environments. Skilled in supervising operations, training staff, and resolving customer concerns with professionalism. Recognized for strong communication, multitasking, and problem-solving abilities. Seeking to leverage organizational and interpersonal skills in an office or retail role with opportunities for growth.

Overview

2
2
years of professional experience

Work History

Shift Lead

Dairy Queen
09.2023 - Current
  • - Supervise and coordinate daily operations, assigning staff to roles for maximum efficiency.
  • - Train and mentor team members to maintain high standards of service and performance.
  • - Operate POS systems, process transactions accurately, and oversee cash handling.
  • - Resolve customer concerns promptly, ensuring positive experiences and repeat business.
  • - Enforce cleanliness, safety, and food preparation standards across all areas.
  • - Collaborate with management on inventory and supply needs.
  • - Key Achievement: Promoted to Shift Lead within one year for leadership and reliability.

Ice Cream Scooper

Country Pizza
05.2023 - 08.2023
  • - Delivered friendly, efficient service while preparing and serving desserts.
  • - Maintained a clean, sanitized workstation in compliance with health and safety guidelines.
  • - Supported team by restocking supplies and assisting with opening/closing procedures.
  • - Thrived in high-volume service hours by staying organized and customer-focused.

Education

High School Diploma -

Goodrich Academy
Fitchburg, MA
06.2025

Skills

  • - Customer Service & Communication
  • - Leadership & Team Training
  • - POS Operation & Cash Handling
  • - Time Management & Multitasking
  • - Problem Solving & Conflict Resolution
  • - Workplace Safety & Cleanliness

Timeline

Shift Lead

Dairy Queen
09.2023 - Current

Ice Cream Scooper

Country Pizza
05.2023 - 08.2023

High School Diploma -

Goodrich Academy

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