Aalyiah Simas
Coventry,RI
Summary
Committed and hardworking customer service specialist with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
1
1
year of professional experience
Work History
Cashier
Dollar General
Wyoming, RI
09.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Restocked and organized merchandise in front lanes
- Mentored new team members on sales software system operation
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Addressed customer needs and made product recommendations to increase sales
- Collected and authorized payments of guests
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Created price tags and merchandise signs
- Worked closely with shift manager to solve problems and handle customer concerns
- Tallied cash drawer at beginning and end of each work shift
- Processed customer refunds and exchanges according to established guidelines
- Welcomed customers and helped determine their needs
Hostess
Black Oak Tavern
Coventry, RI
06.2021 - Current
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Answered customer questions about hours, seating and menu information.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests
- Used cash registers and credit card machines to cash out customers
- Informed servers of newly seated parties for speedy service
- Supported servers, food runners and bussers with keeping dining area ready for every guest
Education
High School Diploma -
Chariho High School
Wood River Junction, RI06.2021
Skills
- Price Identification
- Merchandise Packaging
- Product Location
- Feedback Acceptance
- Customer assistance
- Drawer management
- Currency counting
- Purchase assistance
Timeline
Cashier
Dollar General
09.2021 - Current
Hostess
Black Oak Tavern
06.2021 - Current
High School Diploma -
Chariho High School
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