Aamauri Olive-Johnson
Milwaukee,WI
Summary
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Experienced with understanding client preferences and curating personalized shopping experiences. Utilizes strong communication and organizational skills to ensure client satisfaction. Knowledge of fashion trends and product selection to enhance shopping experience.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Sam's Club
09.2024 - Current
- Fulfill 25-40+ customer orders per shift with speed, accuracy, and attention to detail.
- Communicate with customers regarding their substitutions and product availability.
- Shop both in-store and for pickup/delivery orders to meet customer needs.
- Maintain a 95%+ order accuracy rate in a fast paced environment.
- Organize, package, and stage orders for a smooth customer pickup or delivery experience.
- Provide friendly, professional customer service at all times.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Sales Lead
Journeys Kidz
10.2023 - 09.2024
- Led a team of sales associates to achieve weekly sales targets through effective communication and motivation.
- Developed and implemented sales strategies to increase customer engagement and drive foot traffic.
- Assisted customers in selecting products that met their needs and preferences, enhancing their shopping experience.
- Managed inventory levels, ensuring popular items were always in stock to maximize sales opportunities.
- Built strong relationships with customers, resulting in repeat business and a loyal client base.
- Trained new employees on sales techniques, product knowledge, and customer service standards.
- Maintained a clean and organized store environment to enhance the shopping experience.
- Provided product knowledge training to team members, increasing overall team competency.
Nutrition Aide
Illuminus
10.2023 - 12.2023
- Served meals to residents, ensuring accuracy in food and drink orders.
- Assisted with meal preparation, following dietary guidelines and resident preferences.
- Maintained cleanliness in kitchens and dining areas to promote a safe dining environment.
- Monitored food inventory levels, ensuring timely restocking of supplies.
- Collaborated with kitchen staff to streamline meal service during peak hours.
- Documented meal service and resident feedback to improve future dining experiences.
- Operated kitchen equipment safely and efficiently to assist in food preparation.
- Communicated effectively with team members to ensure smooth workflow in the kitchen.
- Prepared and organized food items for special dietary needs, such as gluten-free or diabetic diets.
- Engaged with residents to create a pleasant dining atmosphere and encourage social interaction.
- Participated in ongoing training sessions to stay updated on the latest advancements in nutrition science and best practices in clinical settings.
Mail Sorter
Pitney Bowes
08.2023 - 09.2023
- Sorted mail by size and destination, ensuring efficient processing and delivery.
- Operated sorting equipment to facilitate the handling of high-volume mail efficiently.
- Checked packages for accuracy, ensuring correct labeling and addressing.
- Collaborated with team members to streamline sorting processes for increased efficiency.
- Maintained detailed records of incoming and outgoing mail for tracking purposes.
- Collaborated with team members to ensure timely processing of high-volume mail shipments.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Maintained a clean and organized work environment for optimal sorting efficiency.
Front Desk Clerk/ Server
Bowlero Corp
08.2023 - 08.2023
- Checked in guests efficiently, ensuring a smooth and welcoming start to their bowling experience.
- Served food and beverages promptly to guests, maintaining high standards of service and presentation.
- Managed reservations and walk-in guests, coordinating effectively to minimize wait times.
- Maintained cleanliness and organization of the front desk area to enhance the guest experience.
- Assisted guests with inquiries and provided information on bowling options and promotions.
- Collaborated with kitchen and bar staff to ensure timely delivery of food and drinks to tables.
- Monitored bowling lanes to ensure guests were satisfied and had everything they needed.
- Utilized point-of-sale systems to process orders and maintain accurate transaction records.
- Handled cash transactions and balanced cash drawers accurately at the end of each shift.
- Ensured compliance with health and safety regulations in food service areas.
Clicklist Lead/ Customer Service Representative Lead
Kroger
01.2023 - 08.2023
- Supervised daily operations of the Clicklist team, ensuring efficient order processing and customer service.
- Assisted customers with order pickups, addressing inquiries and providing support to enhance their experience.
- Monitored team performance metrics, adjusting workflows to optimize efficiency and meet customer needs.
- Facilitated team meetings to discuss service expectations, share feedback, and improve overall performance.
- Coordinated with store departments to ensure product availability and timely order fulfillment.
- Trained team members on Clicklist procedures, emphasizing accuracy in order picking and customer interaction.
- Handled escalated customer complaints, employing conflict resolution skills to ensure satisfaction.
- Maintained organized staging areas for order pickups, ensuring a smooth and efficient process for customers.
Cashier/Customer Service/ Clicklist Lead
Kroger
02.2022 - 01.2023
- Processed customer transactions efficiently at the point of sale, ensuring accuracy and speed.
- Managed a team of cashiers, providing training on customer service and register operations.
- Assisted customers with Clicklist orders, ensuring smooth and timely pickups.
- Maintained organized staging areas for Clicklist orders, enhancing operational efficiency.
- Provided exceptional customer service, addressing inquiries and resolving issues effectively.
- Trained new employees on store policies, cash handling, and customer engagement techniques.
- Conducted regular inventory checks to support stock management and product availability.
- Collaborated with team members to optimize checkout procedures during peak hours.
- Monitored cash drawer balances, ensuring accuracy and adherence to cash handling policies.
- Engaged with customers to promote loyalty programs, increasing customer satisfaction and retention.
- Executed promotional merchandise displays to enhance product visibility and customer interest.
Cashier/Customer Service Manager
Sentry
12.2021 - 10.2022
- Managed daily cash handling and ensured accurate cash drawer reconciliations.
- Supervised team performance, fostering a collaborative environment to enhance customer service.
- Trained new cashiers on point-of-sale systems and customer service techniques.
- Coordinated promotional merchandise displays to boost product visibility and sales.
- Resolved customer complaints swiftly, enhancing overall customer satisfaction.
- Monitored inventory levels and assisted in restocking to maintain product availability.
- Conducted sales reporting analysis to identify trends and improve service strategies.
- Maintained a clean and organized front-end area to enhance the shopping experience.
- Analyzed customer feedback to improve service delivery and address areas of concern.
Package Handler
Dollar Tree Distribution Center
11.2021 - 12.2021
- Loaded packages onto delivery trucks following designated routes and schedules.
- Utilized barcode scanners to track and document package movements.
- Communicated effectively with team leads to address any operational issues.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Cashier
Kroger
09.2021 - 11.2021
- Assisted customers with questions about products and promotions, providing exceptional service.
- Balanced cash drawer at the end of each shift, verifying accuracy of transactions.
- Addressed and resolved customer complaints with professionalism and empathy.
- Accurately scanned items and processed transactions while maintaining focus on customer needs.
- Supported promotional merchandise displays, enhancing product visibility and customer interest.
- Maintained up-to-date knowledge of store policies and procedures to assist customers effectively.
Package Handler
FedEx Ground
08.2021 - 08.2021
- Sorted and organized packages efficiently for timely dispatch.
- Operated material handling equipment to move and position packages safely.
- Monitored package quality, reporting damages or discrepancies to supervisors.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained accurate records of packages processed for inventory management.
- Executed quality checks on outgoing packages to ensure compliance with standards.
- Engaged in continuous training on safety practices and equipment operation.
Server/Hostess
Presbyterian Homes & Services
05.2021 - 07.2021
- Managed dining room setup, ensuring tables were arranged for optimal resident comfort.
- Served meals to residents with a focus on dietary restrictions and preferences.
- Engaged with residents during meals to promote a friendly and social atmosphere.
- Maintained cleanliness and organization of dining areas throughout service hours.
- Assisted kitchen staff with food preparation and presentation for dining service.
- Monitored food inventory and communicated needs to kitchen staff for restocking.
- Trained new team members on proper service techniques and dining room protocols.
- Documented resident feedback on meals to enhance future dining experiences.
Dining Room Server
ST. ANNE'S SALVATORIAN CAMPUS
03.2018 - 07.2021
- Provided attentive table service to residents, ensuring timely delivery of food and beverages.
- Accurately took and processed meal orders, confirming preferences for dietary restrictions.
- Maintained cleanliness of dining areas, ensuring a welcoming and hygienic environment for residents.
- Collaborated with kitchen staff to ensure efficient meal service during peak dining hours.
- Engaged with residents during meals, fostering a friendly atmosphere and encouraging social interaction.
- Assisted with setting up dining areas before meals, ensuring all tables were properly arranged.
- Monitored food inventory levels, reporting shortages to ensure timely restocking of supplies.
- Trained new team members on service standards and proper dining room procedures.
- Participated in regular staff meetings to discuss improvements in service and resident feedback.
- Adapted to the fast-paced environment, managing multiple tables efficiently without compromising service quality.
Cashier
Meijer
05.2021 - 06.2021
- Processed customer transactions swiftly and accurately at the point of sale.
- Maintained a clean and organized checkout area to enhance customer experience.
- Handled cash, checks, and credit card payments, ensuring compliance with cash handling procedures.
- Collaborated with team members to streamline checkout processes during peak hours.
- Trained new cashiers on register operations and customer service best practices.
- Promoted loyalty programs to customers, increasing participation and customer satisfaction.
- Engaged with customers to ensure a pleasant shopping experience, fostering a welcoming environment.
- Achieved a high customer satisfaction rating through attentive service and conflict resolution.
Grocery Clerk
Kroger Stores
04.2020 - 02.2021
- Assisted customers in locating products, enhancing their shopping experience.
- Processed customer transactions efficiently using the cash register system.
- Maintained accurate inventory records to ensure stock levels met demand.
- Engaged with customers to gather feedback and address any concerns promptly.
- Trained new staff on store policies, inventory management, and customer service techniques.
- Executed routine quality checks on perishable items to ensure freshness.
- Provided solutions to customer inquiries about products and store policies.
Education
No Degree - Accounting
Milwaukee Area Technical College
Milwaukee, WIHigh School Diploma -
Messmer High School
Milwaukee, WI06-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Customer relations
- Relationship building
- Flexible schedule
- Online order processing
- Prioritizing orders
- Heavy lifting
- Product knowledge
- Sales expertise
Timeline
Personal Shopper
Sam's Club
09.2024 - Current
Sales Lead
Journeys Kidz
10.2023 - 09.2024
Nutrition Aide
Illuminus
10.2023 - 12.2023
Mail Sorter
Pitney Bowes
08.2023 - 09.2023
Front Desk Clerk/ Server
Bowlero Corp
08.2023 - 08.2023
Clicklist Lead/ Customer Service Representative Lead
Kroger
01.2023 - 08.2023
Cashier/Customer Service/ Clicklist Lead
Kroger
02.2022 - 01.2023
Cashier/Customer Service Manager
Sentry
12.2021 - 10.2022
Package Handler
Dollar Tree Distribution Center
11.2021 - 12.2021
Cashier
Kroger
09.2021 - 11.2021
Package Handler
FedEx Ground
08.2021 - 08.2021
Server/Hostess
Presbyterian Homes & Services
05.2021 - 07.2021
Cashier
Meijer
05.2021 - 06.2021
Grocery Clerk
Kroger Stores
04.2020 - 02.2021
Dining Room Server
ST. ANNE'S SALVATORIAN CAMPUS
03.2018 - 07.2021
No Degree - Accounting
Milwaukee Area Technical College
High School Diploma -
Messmer High School