Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aamazenn Willie

Huntsville

Summary

Dynamic Shift Manager with a proven track record at Captain D's, excelling in employee training and customer service. Enhanced team productivity through process improvements and effective complaint resolution. Skilled in cash handling and motivated staff to achieve operational excellence, fostering a positive environment that elevated guest satisfaction.

Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Shift Manager

Captain D's
07.2022 - Current
  • Supervised daily operations to ensure exceptional customer service and efficient workflow.
  • Trained and mentored staff on operational procedures and best practices.
  • Implemented process improvements to enhance team productivity and service speed.
  • Monitored inventory levels and coordinated supply orders to maintain stock availability.
  • Resolved customer complaints effectively, enhancing overall guest satisfaction rates.
  • Conducted performance evaluations, providing constructive feedback to drive individual growth.
  • Ensured compliance with health and safety regulations during all operational activities.
  • Collaborated with management on strategic planning to optimize shift schedules and labor costs.

Team Trainer

Americas Thrift Store
03.2024 - 07.2024
  • Developed training materials to enhance team performance and operational efficiency.
  • Facilitated onboarding sessions for new hires, ensuring comprehensive understanding of store policies.
  • Conducted regular skill assessments to identify training needs and improve employee competencies.
  • Mentored team members in customer service techniques, fostering a positive shopping experience.
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Customer Service Cashier

Walmart
02.2023 - 04.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted customers with inquiries, providing accurate product information and support.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Collaborated with team members to resolve customer issues promptly and effectively.
  • Handled returns and exchanges while upholding store policies and customer satisfaction standards.
  • Implemented improvements in checkout procedures, reducing wait times for customers.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.

Concessions Cashier

Regal Hollywood 18
11.2019 - 01.2020
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash registers and balanced daily sales reports.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assisted in managing inventory levels for concessions items to ensure availability.

Education

High School Diploma -

Lee High School
Huntsville, AL

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Accurate money handling
  • Staff motivation
  • Opening and closing procedures
  • Punctual and reliable
  • Handling customer complaints
  • Energetic and enthusiastic
  • Training and mentoring

Timeline

Team Trainer

Americas Thrift Store
03.2024 - 07.2024

Customer Service Cashier

Walmart
02.2023 - 04.2023

Shift Manager

Captain D's
07.2022 - Current

Concessions Cashier

Regal Hollywood 18
11.2019 - 01.2020

High School Diploma -

Lee High School