Aamer Chowdhury
Valley Stream,NY
Summary
Results-driven Project Coordinator with over 5 years of experience managing diverse internal and external stakeholders, implementing risk management frameworks, and improving operational processes. Skilled in providing strategic advice and oversight on complex projects. Strong background in client operations and process improvement across governmental and non-profit sectors.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Asana Project Management Candidate
New York University x Pathstream
01.2024
- Created and managed a project schedule model using Asana.
- Built a project budget using Google sheets; tracked the difference between estimated and actual costs and planned corrective action to control costs.
- Prepared documentation such as a project charter, scope statement, and a work breakdown structure to guide project activities and serve as agreements between internal stakeholders.
- Identified and documented project risks in a risk register; planned and implemented responses.
Claims Operations Coordinator, Project IDR(Healthcare) – Contract
IPRO
03.2025 - Current
- Liaised with healthcare plans, providers, patients, and clients to coordinate requests, correspondence, and submission of case documentation, as necessary.
- Tracked and assigned cases using commercial off-the-shelf and custom software applications.
- Reviewed and provided case documentation to assigned billers/coders, nurses, IPRO physicians and clinicians internal teams and key stakeholders to facilitate clinical and coding reviews.
- Identified barriers and roadblocks in work processes, recommended solutions to solve problems, and executed approved solutions.
- Routinely presented case/project status in huddles and scrums while using an agile, iterative approach to implementation and data presentation.
- Coordinated daily operations to enhance workflow efficiency and support team objectives.
- Managed scheduling and logistics for meetings, ensuring availability of resources and personnel.
Project Assistant/Associate, Client Operations
New York State Department of Labor
10.2020 - 11.2024
- Evaluated, and resolved ~30 cases daily involving unemployment insurance benefits, and fraud using integrated HRIS, Salesforce CRM, and unemployment databases.
- Assigned tasks, managed communications, and tracked project milestones using Salesforce CRM.
- Coordinated with supervisors and team members weekly to meet and exceed team goals.
- Supported cross-departmental collaboration to streamline processes and improve service times.
- Assisted in project documentation and reporting processes to enhance team communication.
- Coordinated meeting schedules and prepared agendas to streamline project workflows.
Marketing Operations Specialist (Contract)
Connect Research Group
02.2019 - 02.2020
- Managed project schedules and task assignments using MS Project, Asana, and Salesforce to support ongoing operational projects and resource allocation.
- Tracked supplies and assisted with workstation assignments to ensure optimal office function and employee satisfaction.
Client Operations and Admin Associate
Pulaski Agencies
02.2019 - 12.2019
- Designed and executed process improvements that enhanced operational efficiency by 20%.
- Collaborated with cross-functional teams to implement policies aligned with organizational objectives.
Client Relationship Consultant
Ourisman Group
04.2018 - 12.2018
- Supported client and internal team communications to manage project requirements, payroll, and project tracking.
Internet Client Operations Associate
Pohanka Group
06.2017 - 04.2018
- Provided administrative support by overseeing equipment maintenance, managing supplies, and handling data entry.
Assistant Manager
Great Spot Limited
05.2015 - 05.2017
- Oversaw administrative support for daily business operations, including managing employee onboarding.
- Handled document preparation, data entry, and inventory management for smooth internal processes.
Education
Asana Project Management Certificate - Project Management
New York University + Pathstream
New York, NY01.2024
Business Administration - Finance
University of Derby
Derby, United Kingdom01.2015
Skills
- Risk identification and mitigation strategies
- Policy enforcement and evaluation
- Cross-functional collaboration
- Support in strategic planning
- Comprehensive project coordination
- Administrative operations management
- Client support proficiency
- Facilities coordination
- Project management using Asana and Tableau
- Salesforce proficiency
- Effective project documentation practices
- Skilled in utilizing Google Suite and MS Office tools
Certification
Asana Project Management Certification - New York University
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Urdu
Full Professional
Hindi
Full Professional
Timeline
Claims Operations Coordinator, Project IDR(Healthcare) – Contract
IPRO
03.2025 - Current
Asana Project Management Candidate
New York University x Pathstream
01.2024
Project Assistant/Associate, Client Operations
New York State Department of Labor
10.2020 - 11.2024
Marketing Operations Specialist (Contract)
Connect Research Group
02.2019 - 02.2020
Client Operations and Admin Associate
Pulaski Agencies
02.2019 - 12.2019
Client Relationship Consultant
Ourisman Group
04.2018 - 12.2018
Internet Client Operations Associate
Pohanka Group
06.2017 - 04.2018
Assistant Manager
Great Spot Limited
05.2015 - 05.2017
Business Administration - Finance
University of Derby
Asana Project Management Certificate - Project Management
New York University + Pathstream