Aaminah Artiaga
Beaumont,CA
Summary
To be gainfully employed in a diverse community of professionals in the hotel associate industry. A driven customer service teammate who is dedicated to completing all tasks that are given. Be given equal and fair opportunities while still exceeding the expectation of the given job. I am a team player with a winning attitude, ready to learn anything that will be thrown my way. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Front Desk/ Office Manager
RED LION HOTEL KALISPELL
04.2023 - 12.2023
- Promoted positive guest relations to all individuals approaching the Front Desk Process guest arrivals and departures including all necessary.
- Answered multi-line phone while simultaneously conducting all Front Desk duties Operate as Command Center for communication with all departments.
- Greeted, Registered, and Assisted Guests Follow and Enforce Policies and Procedures Positive Guest Relations using promptness, courtesy, and efficiency.
- Assisted welcoming large groups and providing positive guest services to any guest attending banquets.
- Trained new staff members on company policies and procedures, promoting adherence to established guidelines and fostering a positive work environment.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Improved team morale through the implementation of regular recognition programs that acknowledged outstanding employee performance within the office environment.
- Engaged with customers to effectively build rapport and lasting relationships.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
- Organized conference room bookings and managed event logistics, ensuring successful meetings and presentations for both internal teams and external stakeholders.
Front Desk/ Office Manager
SONESTA ES SUITES WESTBOROUGH
10.2022 - 02.2023
- Obtained guest vital information at check in and ensured the integrity of their privacy and security while in possession of the items.
- Troubleshooting for Corporate Lodging Consultants and other LNR clients.
- Answer in house concerns with guests while promoting positive guest relations.
- Greeting and welcoming back brand members.
- Attended daily stand ups, communicated with engineers in Quore.
- Interviewed and trained future employee candidates, as I was elevated to front desk manager.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
Front Desk/ Office Manager
SONESTA ES SUITES RENO NEVADA
07.2022 - 08.2022
- Worked directly with the Area General Manager and all hotel staff to ensure the hotel runs properly and smoothly.
- Ensured corrective action is taken to resolve guest complaints and superior guest service is delivered.
- Oversaw the efficient working of all Front Desk related activities and ensure proper workflow.
- Collected guest information while keeping the utmost confidentiality to prevent fraud.
- Collaborated with department managers to maintain smooth communication and coordination, ensuring seamless daily operations.
Front Desk/ Office Manager
COURTYARD BY MARRIOTT RANCHO CUCAMONGA
05.2020 - 12.2020
- Checked people in and out.
- Work closely with housekeeping and maintenance personnel to ensure guest room readiness and cleanliness.
- Handle money and operate with a cash register for cash and credit transactions.
- Created or canceled reservations for people via walking in or over the phone.
- Recorded all guest payments and checked for the validity of all relevant guest identification and information when processing credit card payments to prevent fraud.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
Education
Associate of Business Administration - Business Administration And Management
Riverside City College
Riverside, CA06.2025
Skills
- Self starter
- Excellent Interpersonal communication
- Highly motivated
- Software Literacy
- Quick study
- Requires little to no supervision
- Microsoft Office
- Fosse
- Opera Cloud
- Administrative support
- Telephone etiquette
Accomplishments
- I have competed in and won numerous pageants over the last 7 years, including: Miss Beaumont 2018, Miss Teen California Gold Coast 2017, Miss Teen Ebony Elegance 2016, and Miss Teen California Gold Coast 2015, Junior Miss California 2014.
- I have competed in the Academic Decathlons for math and science, ran track with the Beaumont High School Track Varsity Track Team, and am a 3 year American Sign Language student.
- I have been a committed volunteer at the Riverside County Meals on Wheels program since 2014 I started as just a pre-teen preping pastries through 2020 where I actually bagged and delivered meals to the shut in.
Timeline
Front Desk/ Office Manager
RED LION HOTEL KALISPELL
04.2023 - 12.2023
Front Desk/ Office Manager
SONESTA ES SUITES WESTBOROUGH
10.2022 - 02.2023
Front Desk/ Office Manager
SONESTA ES SUITES RENO NEVADA
07.2022 - 08.2022
Front Desk/ Office Manager
COURTYARD BY MARRIOTT RANCHO CUCAMONGA
05.2020 - 12.2020
Associate of Business Administration - Business Administration And Management
Riverside City College
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