Aamiyah Anderson
Carrollton,TX
Summary
I am devoted to bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
Work History
Data Entry Specialist
Sigma Systems
03.2021 - 02.2023
- Prepare, compile and sort documents for data entry
- Check source documents for accuracy
- Verify data and correct data where necessary
- Obtain further information for incomplete documents
- Maintain own office equipment and stationery supplies
- Scan documents into document management systems or databases
- Corrected data entry errors to prevent duplication or data degradation.
- Coded and processed applications into required electronic formats.
- Followed established procedures to enter and process data correctly.
- Developed data entry policies and procedures in compliance with company standards.
- Sorted documents and maintained organized filing process.
- Secured and protected data from unauthorized access by complying with security protocols.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
Customer Service Representative
Continuum Global Solutions
01.2019 - 01.2021
- Sending out reminders of scheduled meetings
- Rescheduling or canceling sessions in a timeous manner
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Managing and confirming travel bookings and arrangements
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Keeping stakeholders informed of project timelines and associated deadlines
- Handled customer inquiries and suggestions courteously and professionally.
- Answering scheduling queries via email and phone
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Updated account information to maintain customer records.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Promoted available products and services to customers during service, account management, and order calls.
Customer Service Representative
Rose International
03.2017 - 12.2018
- Respond to customer queries in a timely and accurate way, via phone, email or chat
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to assist
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Sought ways to improve processes and services provided.
- Developed and updated databases to handle customer data.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Arts Degree (BA) - Psychology
Dallas Baptist University
High School Diploma - undefined
Solid Rock Christian Academy
2016
Skills
- Typing Manuscripts
- Error Identification
- Excel Expertise
- Word Processing
- Order Processing
- Compiling Data
- Order Fulfillment
- Data Acquisition
- Data Processing
- Data Evaluation
- Clerical Support
- Sales Expertise
- Policy and Procedure Adherence
- Customer Service
- Critical Thinking
- Promotional Support
- Call Triaging
- Delivery Scheduling
- Microsoft PowerPoint
- Microsoft Word
Timeline
Data Entry Specialist
Sigma Systems
03.2021 - 02.2023
Customer Service Representative
Continuum Global Solutions
01.2019 - 01.2021
Customer Service Representative
Rose International
03.2017 - 12.2018
Bachelor of Arts Degree (BA) - Psychology
Dallas Baptist University
High School Diploma - undefined
Solid Rock Christian Academy
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