Aamiyah Mitchell
Rock Island,Illinois
Summary
High achieving online chat specialist offering more than 2 years of experience in customer service. Known for saving customer relationships that had been deemed irreparable. Looking for another great opportunity to improve the user experience.
Overview
2
2
years of professional experience
Work History
Chat Support Representative
All Inclusive American
03.2021 - 05.2023
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Documented all customer information accurately in computer system, providing dated notes for future reference.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Handled inbound customer chat conversations from various websites.
- Assisted customers with order placement, product returns and order tracking.
- Researched customer inquiries to provide accurate and up-to-date information.
Education
High School Diploma -
Rock Island High School
Rock Island, IL06.2020
Skills
- Project Requirements
- Time management
- Operational Efficiency
- Effective Customer Communication
- Document and Records Management
- Computer proficiency
- Writing Skills
- Creative problem solving
- Internet research
- Proficient with Microsoft Office programs (Outlook, Word)
Accomplishments
- Collaborated with the customer service team to respond to customer service requests for products, release dates and brand information.
- Cultivated customer loyalty, promoted repeat customers and improved sales
- Resolved product issue through consumer testing.
Timeline
Chat Support Representative
All Inclusive American
03.2021 - 05.2023
High School Diploma -
Rock Island High School